Chapter 2

Question 1

Business

Answer 1

A formal organization whose aim is to produce products or provide services for a profit.

Question 2

Business intelligence

Answer 2

Applications and technologies to help users make better business decisions.

Question 3

Business processes

Answer 3

The unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service.

Question 4

Chief data officer (CDO)

Answer 4

Individual responsible for enterprise-wide governance and usage of information to maximize the value the organization can realize from its data.

Question 5

Chief information officer (CIO)

Answer 5

Senior manager in charge of the information systems function in the firm.

Question 6

Chief knowledge officer (CKO)

Answer 6

Responsible for the firm’s knowledge management program.

Question 7

Chief privacy officer (CPO)

Answer 7

Responsible for ensuring that the company complies with existing data privacy laws.

Question 8

Chief security officer (CSO)

Answer 8

Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy.

Question 9

Collaboration

Answer 9

Working with others to achieve shared and explicit goals.

Question 10

Customer relationship management (CRM) systems

Answer 10

Information systems that track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention.

Question 11

Data workers

Answer 11

People such as secretaries or bookkeepers who process the organization’s paperwork.

Question 12

Decision-support systems (DSS)

Answer 12

Information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tools to support semi-structured and unstructured decision making.

Question 13

Digital dashboard

Answer 13

Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide one-page overview of all the critical measurements necessary to make key executive decisions.

Question 14

E-government

Answer 14

Use of the Internet and related technologies to enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government digitally.

Question 15

Electronic business (e-business)

Answer 15

The use of the Internet and digital technology to execute all the business processes in the enterprise; includes e- commerce as well as processes for the internal management of the firm and coordination with suppliers and other business partners.

Question 16

Electronic commerce (e- commerce)

Answer 16

The process of buying and selling goods and services electronically, involving transactions by using the Internet, networks, and other digital technologies.

Question 17

End users

Answer 17

Representatives of departments outside the information systems group for whom applications are developed.

Question 18

Enterprise applications

Answer 18

Systems that can coordinate activities, decisions, and knowledge across many functions, levels, and business units in a firm; include enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems.

Question 19

Enterprise systems

Answer 19

Integrated, enterprise-wide information systems that coordinate key internal processes of the firm. Also known as enterprise resource planning (ERP).

Question 20

Executive support systems (ESS)

Answer 20

Information systems at the organization’s strategic level designed to address unstructured decision making through advanced graphics and communications.

Question 21

Information systems department

Answer 21

The formal organizational unit that is responsible for the information systems function in the organization.

Question 22

Information systems managers

Answer 22

Leaders of the various specialists in the information systems department.

Question 23

Interorganizational system

Answer 23

Information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.

Question 24

Knowledge management systems (KMS)

Answer 24

Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge.

Question 25

Knowledge workers

Answer 25

People such as engineers or architects who design products or services and create knowledge for the organization.

Question 26

Management information systems(MIS)

Answer 26

Specific category of information system providing reports on organizational performance to help middle management monitor and control the business.

Question 27

Middle management

Answer 27

People in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management.

Question 28

Operational management

Answer 28

People who monitor the day-to-day activities of the organization.

Question 29

Portal

Answer 29

Web interface for presenting integrated personalized content from a variety of sources. Also refers to a website service that provides an initial point of entry to the web.

Question 30

Production or service workers

Answer 30

People who actually produce the products or services of the organization.

Question 31

Programmers

Answer 31

Highly trained technical specialists who write computer software instructions.

Question 32

Senior management

Answer 32

People occupying the topmost hierarchy, who are responsible for making long-range decisions, in an organization.

Question 33

Social business

Answer 33

Use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers.

Question 34

Supply chain management (SCM)systems

Answer 34

Information systems that automate the flow of information between a firm and its suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services.

Question 35

Systems analysts

Answer 35

problems and requirements into information requirements and systems, acting as liaison between the information systems department and the rest of the organization.

Question 36

Teams

Answer 36

Formal groups whose members collaborate to achieve specific goals.

Question 37

Telepresence

Answer 37

Technology that allows a person to give the appearance of being present at a location other than his or her true physical location.

Question 38

Transaction processing systems(TPS)

Answer 38

Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization's operational level.