Chapter 2

Question 1

Assult

Answer 1

An act or THREAT causing another to be in fear of immediate battery (harmful touching)

Question 2

Battery

Answer 2

An intentional harmful or offensive touching of or use of force on another person without consent or legal justification

Question 3

Breach of confidentiality

Answer 3

The failure to keep privileged information private.

Question 4

CAP

Answer 4

College of American Pathologists

Influences the quality care through standards for the laboratory and phlebotomy

Question 5

CAPA

Answer 5

Corrective Action Preventative Action

Established if the data identify a problem or opportunity for improvement.

Question 6

Civil Actions

Answer 6

The alleged injured party sues for monetary damages, willful actions by Healthcare workers with the intent to produce harm or death can result in criminal charges.

Question 7

CLIAC

Answer 7

Clinical Laboratory Improvement Advisory Committee

Provides technical and scientific advice and guidance to the appropriate people in the CMS (Centers for Medicare & Medicaid Services) who are administering the regulations

Question 8

CLSI

Answer 8

Clinical & Laboratory Standards Institute

A global, nonprofit, standards-developing organization with representatives from the profession, industry, and government. It’s mission is to develop clinical and laboratory practices and promote their use worldwide.

Question 9

CoW

Answer 9

Certificate of Waiver

Laboratories subject to CLIA ‘88 regulations that perform only waived tests must apply for a coW

Question 10

CQI

Answer 10

Continuous Quality Improvement

A system put in place to improve quality by continuous monitoring and analyzing all processes (including personnel involved in those processes) and identifying those processes that need improvement.

Question 11

Defendant

Answer 11

A person against whom the complaint is filed

Question 12

Delta check

Answer 12

Comparing old test to current tests

Question 13

Deposition

Answer 13

Process in which one party questions another under oath while a court reporter records every word

Question 14

Discovery

Answer 14

A process in which both sides exchange information about witnesses and evidence that will be presented at trial

Question 15

Due Care

Answer 15

The level of care that a person of ordinary intelligence and good sense would exercise under the given circumstances.

Question 16

Fraud

Answer 16

A deceitful practice or false portrayal of facts either by words or by conduct, often done to obtain money or property

Question 17

GLPs

Answer 17

Good Laboratory Practices

Emphasizes the QA in collecting and performing blood work using waived testing kits.

Question 18

IHI

Answer 18

[Institute for Healthcare Improvement]

—A nonprofit organization from by the 2017 merger of the original IHI with the National Patient Safety Foundation.

***The two organizations joined forces to combine knowledge and resources to focus on the patient safety agenda. Their goal is to work with countries, regions, organizations, and individuals to build safety into every system of care to ensure that patients receive the safest, most reliable care throughout the Healthcare industry.

Question 19

Implied consent

Answer 19

The patients actions or circumstances imply consent without verbal or written expression of consent.

*** This type of consent may be necessary in emergency procedures, such as cardiopulmonary resuscitation (CPR), to save a person’s life.

Question 20

Informed consent

Answer 20

Implies voluntary and competent permission for a medical procedure, test, or medication.

*** It requires that a patient be given adequate info reguarding the method, risks, and consequences of a procedure before consenting to It.

Question 21

Invasion of privacy

Answer 21

The violation of one’s rights to be left alone.

Question 22

IQPC

Answer 22

Individualized Quality Control Plan

— A government division that oversees and administers laboratory regulations, incorporated key concepts from EP-23A into CLIA policies.

Question 23

ISO

Answer 23

International Organization for Standardization

— An independent, non-governmental International organization of 162 national standards bodies from all over the world, whose member share knowledge and develop voluntary International standards that cover many industries, including Healthcare.

Question 24

Malpractice

Answer 24

— Type of negligence commitment by a professional.

Question 25

Negligence

Answer 25

Failure to exercise due care, (the level of care that a person of ordinary intelligence and good sense would exercise under the given circumstances.)

Question 26

NPSG

Answer 26

National Patient Safety Goals —Part of the overall [Continuous Quality Improvement] requirements for accreditation. ** NPSGs are a method TJC uses to promote and enforce major changes related to patient safety.

Question 27

Plaintiff

Answer 27

The injured party once a complaint is filed.

Question 28

QA

Answer 28

Quality Assurance — Refers to processes used to create standardization for quality service or product and prevention of problems.

Question 29

QC

Answer 29

Quality Control — Specific activities and techniques that are performed to fulfill the requirements for a quality service or product.

Question 30

Quality

Answer 30

The degree of excellence of something

Question 31

Quality Indicators

Answer 31

Measurements or values that provide information of the effectiveness or quality of processes ** They must be measurable, well defined, objective, and specific and provide information upon which action can be taken for improvement.

Question 32

res ipsa loquitur

Answer 32

A Latin phrase meaning "the thing speaks for itself", which applies to the rule of evidence in a case of negligence.

Question 33

Respondeat Superior

Answer 33

A Latin phrase that means "let the master respond"

Question 34

Risk Management

Answer 34

An internal process focused on identifying and minimizing situations that pose risk to patients and employees. * Risk can be managed in 2 ways: controlling risk to avoid incidents and paying for occurances after they have happened.

Question 35

SAFER^TM

Answer 35

[Survey Analysis For Evaluating Risk] — To help Healthcare organizations prioritize and focus their corrective actions by providing a visual representation of the survey results. ** provides and on-site, post survey tool called the SAFER Matrix that illustrates the likelihood of harm to a patient, visitor, or staff because of an area of noncompliance.

Question 36

SE

Answer 36

[Sentinel Event] — Any unfavorable event that is unexpected and results in death or serious physical/psychological injury.

Question 37

Standard Of Care

Answer 37

— The normal level of skill and care that a Healthcare practitioner would be expected to adhere to in order to provide due care for patients.

Question 38

Statute of Limitations

Answer 38

— A law setting the length of time after an alleged injury in which the injured person is permitted to file a lawsuit. **** Typically begins: • The day the alleged negligent act was committed • When the injury resulting from the alleged negligence was discovered or should have been discovered by a reasonably alert patient. • The day the physician-patient relationship ended or the day of the last medical treatment in a series. • In the case if minors, often not until the minor reaches the age of majority.

Question 39

Threshold Value

Answer 39

— A level of acceptable practice beyond which quality patient care cannot be assumed.

Question 40

TJC

Answer 40

[The Joint Commission] — An independent, not for profit organization charged with, among other things, establishing standards for the operation of hospitals and other health-related facilities and services.

Question 41

Tort

Answer 41

— A wrongful act other than breach of contract committed against someone's person, property, reputation, or other legally protected rights, for which the individual is entitled to damages awarded by the court.

Question 42

Vicarious Liability

Answer 42

Liability imposed by law on one person fir acts committed by another. EX: Employer Liability under respondeat Superior, EX: Employer Liability for negligence by an independent contractor or consultant who was hired.