chapter 2

Question 1

calculate

Answer 1

the ability to work with numbers

Question 2

active listening

Answer 2

the skill of paying attention and interacting with a speaker

Question 3

Distractions

Answer 3

turn your attention away from something to which you should be paying attention

Question 4

Work ethic

Answer 4

a personal commitment to doing your very best as part of the team

Question 5

Flexibility

Answer 5

the ability to adapt willingly to changing circumstances

Question 6

Leadership

Answer 6

the ability to motivate others to cooperate in accomplishing a common task

Question 7

prioritize

Answer 7

to put things in the order of importance

Question 8

networking

Answer 8

making use of all your personal connections to achieve your career goals

Question 9

Trade publications

Answer 9

professional magazines and newsletters by and for the foodservice industry

Question 10

Job lead

Answer 10

possible employment opportunities you keep on file

Question 11

Résumé

Answer 11

a written document that gives a potential employer information about

Question 12

Job interview

Answer 12

your “in person” opportunity to convince an employer to hire you

Question 13

keywords

Answer 13

significant words that make it easier for employers to search for relevant information about your skills

Question 14

Workers’ compensation

Answer 14

compensation (money) to cover medical expenses and lost wages when injured on the job

Question 15

repetitive stress injurys

Answer 15

potentially disabling ailments that develop among workers who must perform the same motions repeatedly

Question 16

minimum wage

Answer 16

the lowest hourly amount a worker can earn

Question 17

compensatory time

Answer 17

compensation for over time work

Question 18

Labor union

Answer 18

an organization of workers that act as the voice of their members in collective bargaining

Question 19

Discrimination

Answer 19

unfair treatment based upon age, race, gender, disability, and religion, among others

Question 20

Sexual harassment

Answer 20

any unwelcome behavior of a sexual nature is prohibited in the workplace

Question 21

Probation

Answer 21

time that gives your employer a chance to monitor your job performance closely to confirm you can do your job

Question 22

deductions

Answer 22

money withheld from your gross pay for taxes, insurance, and other fees

Question 23

empathy

Answer 23

putting yourself in another person’s place to understand how he or she feels

Question 24

Ethics

Answer 24

internal guidelines for distinguishing right or wrong