Chapter 2 & Chapter 13 - Done Flashcards
(39 cards)
What are the two types of market environment?
Internal and external environments
What does the internal environment refer to and what are some characteristics?
Refers to parts of the organisation, the people and the processes used to create, communicate, deliver and exchange offerings that have value
What are the main parts of a typical organisation?
- Senior management - responsible for making decisions about the overall objectives and strategy of the organisation
- Middle management - Typically responsible for a department or geographic region and make decisions pertaining to the individuals in the said department or area
- Functional departments - Where organisations are structured around specific functions and/or regions
- These may include:
* Marketing
* Sales
* Research and Development
* Customer Services
* Distribution/logistics
* Manufacturing
* Finance
* Human Resources
* Administration - Employees - responsible for carrying out the work required to meet departmental objectives
- External Vendors - where organizations often outsource functions and roles if they can be done more efficiently
What is internal marketing and how is it conducted?
- Is a cultural framework and a process to achieve strategic alignment between front-line employees and marketing
- Primary role of internal marketers is to manage internal communications to ensure that employees’ actions are aligned with company goals (internal communication)
- Second, internal marketing managers use market research to understand the needs and wants of employees (internal market research)
- Thirdly, they provide the training to ensure that all members understand their role in creating, communicating, delivering and ultimately exchanging offers that have value for the target audience
What is the external environment and what two parts does it consist of?
Is concerned with things outside of the organisation and the things that the organisation cannot control but can attempt to influence
Consists of the micro- and macro-environment
What does the micro-environment consist of?
Consists of customers, clients, partners and competitors
* The organisation can to some extent, exert pressure to influence customers, clients, partners, competitors and other parties that make up the industry
What does the macro-environment consist of?
Encompasses the factors outside the industry that influence the survival of the organisation and can be at any geographic level
It includes the PESTEL factors
What are the PESTEL factors?
Political, Economic, Socio-cultural, Technological, Environmental and Legal factors
What do the political factors describe?
- Describe the influence of politics on marketing decisions
- Organisations can also campaign for policy or legal changes that can have a fundamental impact on their operating environment
What do the economic factors describe?
- Refer to all those factors that affect how much money people and organisations can spend and how they choose to spend it
- The obvious components of this are income, price, the level of savings, the level of debt and the availability of credit
What do the socio-cultural factors describe?
- A term used to describe the social and cultural factors that affect people’s attitudes, beliefs, behaviors preferences, customs and lifestyles
- A population can be characterized by its demographic characteristics: age, gender, race, ethnicity, educational attainment, marital status, parental status and so on
What do technological factors describe?
- It is a broad term that is used to describe a concept based on finding better ways of doing things
- Technology, however, is not always a benefit and can also be a threat to companies that do not keep with the trends and improvements in their industries
What do environmental factors describe?
- Is a term used to describe the environmental factors that affect individuals, companies and societies
- Includes various aspects including ecological and environmental aspects such as weather, climate, and climate change
What do legal factors describe?
- Laws and regulations are intimately tied to politics
- Laws and regulations govern what marketing organisations can and cannot legally do
- To stall legal regulation, many industries have adopted codes of conduct as a self-regulatory device. It is also usually cheaper than resorting to legal regulation
What is situational analysis?
*Involves identifying the key factors that will be used as a basis for the development of marketing strategy
What is included in a situational analysis?
Company analysis, market analysis, environmental analysis and competitive analysis
What factors are considered in company analysis?
- The firm’s goals and objectives
- Market share
- Service quality
- Positioning
- Operations and resources
- Marketing mix strategies
- HR policies and procedures
- Financial status
What factors are considered in market analysis?
- Size
- Growth
- Customer segments
- Customer needs
- Buyer behaviour
- Intermediates
What factors are considered in environmental analysis?
PESTEL factors
What factors are considered in competitive analysis?
- Major competitors
- Their goals and objectives
- Marketplace behavior
- Market share
- Growth
- Service quality
- Positioning
What are marketing metrics?
Are measures that are used to assess marketing performance
The Australian Marketing Institute offers a framework (which states that the metrics must relate to the underlying strategy of the company) to guide marketers choice of metrics
What are some things that the metrics used by a company ought to include?
Return on investment * Sales (Volume or number value) * Marketing investment (costs, share of voice) * Bottom line profit Customer Satisfaction * Churn (% of customers lost) * Number of complaints * % on time delivery * Retail queue waiting times Market Share * % market share * % market share growth/decline * Performance relative to competitors Brand Equity * Awareness - % of target market * Preference - % of target market * Loyalty - share of category purchases
What is a SWOT analysis?
It comes after the situational analysis and considers the strengths, weaknesses, opportunities and threats for an organisation
What are the different components of the SWOT analysis?
- Strengths are attributes that help an organisation achieve its objectives; competitive and core advantages
- Weaknesses are attributes that hinder it in trying to achieve its objectives
- Strengths and weaknesses are internal factors and therefore directly controllable by the organisation
- Opportunities are factors that are potentially helpful to achieving the organisation’s objectives. These are external factors and are only effective if the organisation responds effectively
- Threats are factors that are potentially harmful to the organisation’s efforts to achieve its objectives. These are also external factors, however can be potentially harmful to the organisation if the business fails to respond appropriately
