Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Business > chapter 2: people in business > Flashcards

chapter 2: people in business Flashcards

(81 cards)

Start Studying
1
Q

overdue

A

money has not been paid by the time expected

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

communication

A

sending or receiving messages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

communication channels

A

routes along which information might travel in a business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

subordinates

A

people in a hierarchy who work under the control of a more senior worker

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

upward communication

A

passing messages from the bottom of an organisation to those on the top

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

horizontal communication

A

exchange of information between parties on the same level of the organisations hierarchy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

internal communication

A

communication between people inside the business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

external communication

A

communication between the business and people outside the business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

formal communication

A

use of recognized channels when communicating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

informal communication

A

use of non-approved channels when communicating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

communication barriers

A

obstacles that prevent effective communication between the sender and the receiver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

redeployment

A

moving someone or something to a different place or job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

hospitality industry

A

when companies entertain clients or take them on trips in order to get business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

maternity leave

A

time when a mother is allowed to spend away from work when she has a baby

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

paternity leave

A

time when a father is allowed to spend away from work when he has a new born

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

job description

A

documents that shows the tasks, duties and responsibilities expected of a worker for a particular job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

person specification

A

personal profile of the type of person needed to do a particular job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

job application form

A

document used to collect information from a job applicant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

curriculum vitae

A

document used by a job seeker that lists personal details qualifications, work experience, references and other details

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

shortlist

A

list of the most suitable people for a job, chosen from all the people who were first considered

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

induction

A

introduction of someone into a new job,company or official position

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

appraisal

A

meeting between an employee and manger to discuss the quality of the employees work and areas for future progress

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

forklift truck

A

vehicle with special equipment on the front for lifting and moving heavy things

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

personnel manager

A

manager that is in charge of taking care of a company’s employees, organizing recruitment, training and so on..

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
exploitation
where a person is treated unfairly, and are asked to do a lot with very little in return
26
discrimination
favoring someone over the other
27
unfair dismissal
when a worker is dismissed illegally by a business
28
ombudsman
someone who deals with complaints from ordinary people against the government,banks, insurance companies and so on..
29
ethnic origin
the birthplace of a group of people from a different race
30
harassment
when someone behaves in a threatening manner
31
accommodate
to adapt an environment for someone in order to meet their needs
32
tribunal
type of court that is given official authority to deal with a particular situation or problem
33
minimum wage
minimum amount per hour which most workers are entitled to be paid to ensure that they can afford the necessities
34
apprenticeship
system of training new entrants
35
arrears
money that you owe someone or that is owed to you
36
training
increasing the knowledge and skills of a worker
37
induction training
training given to new employees when they first start a job
38
on the job training
training that takes place while doing the job
39
off the job training
training that takes place away from the work area
40
mentoring
people with a lot of experience and knowledge advise and help the young people or people preparing for work
41
supervision
when you observe someone or something
42
job rotation
where employees alternate between different jobs during the course of their employment
43
motivation
desire to achieve a goal
44
social needs
human needs to communicate, develop friendships and belong
45
job satisfaction
pleasure, enjoyment or sense of achievement that employees get from work
46
hygiene factors (Herzberg)
things at work that result in dissatisfaction
47
motivators (Herzberg)
things at work that result in satisfaction
48
job enrichment
making a job more challenging and interesting
49
maslow's hierarchy of needs
order of peoples needs starting with basic human needs
50
physiological needs
basic needs of humans for survival
51
remuneration
money paid to employees for their work or services
52
time rate
payment system based on the amount of time employees spend at work
53
gross pay
pay before deductions, such as tax
54
net pay
take home pay, that is, pay after deductions, such as income tax pension contributions or student loan repayments
55
overtime
rate of pay above the normal rate to compensate employees for working extra hours
56
salary
a pay that is expressed as a yearly figure but paid monthly
57
piece rate
payment system where workers receive an amount of money for each unit produced
58
performance-related- pay
payment system designed for non-manual workers, where pay increases are given if performance target are met
59
incentives
something that encourages you to work harder
60
bonus systems
payments in addition to the basic wage for reaching targets or in recognition for service
61
commission
payment based on the value of sales, usually a percentage of sales made
62
fringe benefits
benefits over and above the normal wages
63
autonomy
giving workers the authority to make choices and decisions about the way they work
64
formal organisation
internal structure of a business as shown by an organisation chart
65
organisational chart
diagram that shows the different job roles in a business and how they relate to each other
66
hierarchy
order or levels of responsibility in an organisation from the lowest to the highest
67
authority
right to command and make decisions
68
payroll officer
someone who is responsible for the administration of workers pay in an organisation
69
accounts clerk
someone who keeps records or accounts in an office
70
chain of command
route through which orders are passed down in a hierarchy
71
subordinates
people in the hierarchy who work under the control of a more senior worker
72
delegation
authority to pass down work from a superior to a subordinate
73
span of control
number of people a person is directly responsible for in a business
74
centralized
type of organisation system where decision making is pushed down the chain of command and away from the top
75
grievances
belief that you have been treated unfairly, or a unfair situation or event that affects and upsets you
76
trade unions
organisations, usually in a particular trade or profession that represent workers, especially in meetings with employers
77
departments
sections in a business where all employees have similar skills and specialize in particular activities
78
contracts of employments
written agreements between employer and an employee in which each has certain obligations
79
employment tribunal
court that deals with cases involving disputes between employers and employees
80
market oriented
where a business focuses on the needs of consumers when developing products
81
wholesalers
persons or businesses that buy goods from manufacturers and sell them in smaller quantities for retailers

Business (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions