Chapter 20 – ‘Introduction to Systems Development and Systems Analysis’

Question 1

1. Which of the following is NOT a reason why companies make changes
   to their AIS?
   a. gain a competitive advantage
   b. increase productivity
   c. keep up with business growth  
   d. downsize company operations
   e. All of the above are reasons why companies change an AIS.

Answer 1

e. All of the above are reasons why companies change an AIS. [Correct.]

Question 2

2. Which of the following is the planning technique that identifies
   implementation activities and their relationships, constructs a network of
   arrows and nodes, and then determines the critical path through the
   network? 
   a. Gantt chart
   b. PERT diagram
   c. physical model
   d. data flow diagram

Answer 2

b. PERT diagram (correct)

Question 3

3. The purchasing department is designing a new AIS. Who is best able to
   determine depart- mental information requirements?
   a. steering committee
   b. controller
   c. Top management
   d. purchasing department

Answer 3

d. purchasing department [Correct. The people who will actually be using the
new system are in the best position to determine the system’s information
requirements.]

Question 4

4. Which of the following is the correct order of the steps in systems
   analysis? 
   a. initial investigation, determination of information needs and system
   requirements, feasibility study, system survey
   b. determination of information needs and system requirements, system survey,
   feasibility study, initial investigation  
   c. system survey, initial investigation, determination of information needs and
   system requirements, feasibility study
   d. initial investigation, system survey, feasibility study, determination of
   information needs and system requirements

Answer 4

d. initial investigation, system survey, feasibility study, determination of
information needs and system requirements [Correct. See Figure 20-4.]

Question 5

5. Which of the following is the long-range planning document that
   specifies what the system will consist of, how it will be developed, who will
   develop it, how needed resources will be acquired, and its overall vision? 
   a. steering committee agenda
   b. master plan
   c. systems development life cycle
   d. project development plan

Answer 5

b. master plan [Correct.]

Question 6

6. Resistance is often a reaction to the methods of instituting change
   rather than to change itself.
   a. true
   b. false

Answer 6

a. true [Correct. Although change is generally difficult, the way change is
instituted can either facilitate the change or hinder the change.]

Question 7

7. Increased error rates, disruptions, and sabotage are examples of which
of the following?
a. aggression 
b. avoidance
c. projection
d. projection

Answer 7

a. aggression [Correct. These are classic symptoms of aggression as a
reaction to change.]

Question 8

8. What is often the most significant problem a company encounters in
   designing, developing, and implementing a system?
   a. the human element
   b. technology
   c. legal challenges
   d. planning for the new system

Answer 8

a. the human element [Correct. A system will fail without the support of the
people it is designed to serve—for a variety of reasons, including fear of
change, poor communication and training, disruption of work, and lack of topmanagement
support.]

Question 9

9. Determining whether the organization has access to people who can
design, implement, and operate the proposed system is referred to as
which of the following? 
a. Technical feasibility 
b. Operational flexibility 
c. legal feasibility 
d. scheduling feasibility 
e. economic feasibility

Answer 9

b. Operational flexibility (correct)

Question 10

10.Which of the following is NOT one of the tangible or intangible benefits
a company might obtain from a new system?
a. cost savings
b. improved customer service and productivity
c. improved decision making
d. improved data processing
e.  All are benefits of a new system.

Answer 10

e.  All are benefits of a new system. [Correct.]