Chapter 24

Question 1

Active listening

Answer 1

listening attentively with the whole person- mind, body, and spirit. It includes listening for main and supportive ideas; acknowledging and responding, giving appropriate feedback; and paying attention to the other persons total communication, including content, intent, and feelings expressed

Question 2

Assertiveness

Answer 2

type of communication based on a philosophy of protecting individual rights and responsibilities. It includes the ability to be self-directive in acting to accomplish goals and advocate for others

Question 3

Autonomy

Answer 3

ability or tendency to function independently

Question 4

Channels

Answer 4

method in the teaching-learning process to present content; visual, auditory, taste, smell. In the communication process a method used to transmit a message; visual, auditory, touch

Question 5

Communication

Answer 5

ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver

Question 6

Empathy

Answer 6

understanding & acceptance of a person’s feeling and the ability to sense the person’s private world

Question 7

Environment

Answer 7

all of the many factors (e.g. physical and psychological) that influence or affect the life & survival of a person

Question 8

Feedback

Answer 8

process in which the output of a given system is returned to the system

Question 9

Interpersonal communication

Answer 9

exchange of information between two persons or among persons in a small group

Question 10

Intrapersonal communication

Answer 10

communication that occurs within an individual (i.e. persons talking with themselves, silently or form an idea in their own mind)

Question 11

Message

Answer 11

information sent or expressed by a sender in the communication process

Question 12

Metacommunication

Answer 12

dependent not only on what is said but also on the relationship to the other person involved in the interaction. It is a message that conveys the sender’s attitude toward self and the message and the attitudes, feelings, and intentions toward the listener

Question 13

Nonverbal communication

Answer 13

communication using expressions, gestures, body posture, and positioning rather than words

Question 14

Perceptual biases

Answer 14

human tendencies that interfere with accurately perceiving and interpreting messages from other

Question 15

Public communication

Answer 15

interaction of one individual with a large group of people

Question 16

Receiver

Answer 16

person who the message is sent during the communication process

Question 17

Referent

Answer 17

factor that motivates a person to communicate with another individual

Question 18

Sender

Answer 18

person who initiates interpersonal communication by conveying a message

Question 19

Small-group communication

Answer 19

an interaction that occurs when a small number of persons meet. This type of communication is usually goal directed & requires an understanding of group dynamics

Question 20

Symbolic communication

Answer 20

the verbal & nonverbal symbolism used by others to convey meaning. Art & music are forms of symbolic communication

Question 21

Sympathy

Answer 21

concern, sorrow, or pity felt by the nurse for the patient. Sympathy is a subjective look at another person’s world that prevents a clear perspective of all sides of the issues confronting that person

Question 22

Therapeutic communication

Answer 22

process in which the nurse consciously influences a patient or helps the patient to a better understanding through verbal and/or nonverbal communication

Question 23

Verbal communication

Answer 23

sending of messages from one individual to another or to a group of individuals through the spoken word