Chapter 26 Technology

Question 1

Which of the following items is NOT considered to be a computer peripheral?

(1) Scanner
(2) Database software
(3) Digital camera
(4) Fax machine

Answer 1

2

Question 2

Scrambling credit card information into an unreadable format is best known as:

(1) cryptomizing.
(2) digitizing.
(3) encrypting.
(4) instilling.

Answer 2

3

Question 3

In order to advertise to a wider audience, you have decided to create your own website. Based on the information in the Real Estate Council of BC’s Guidelines for Advertising and the internet, which of the following are general guidelines that you should follow?

A. The name of the brokerage can be excluded in online advertising.
B. Listing information should be kept current and accurate and licensees must ensure that when listings have expired, they are immediately removed from the website.
C. If linking to an outside database of available properties, it should be clear to consumers which listings are the licensees and which are not.
D. Licensees can advertise other licensee’s listings directly on their own website without permission from the listing brokerage in order to increase business.

(1) Only A and B
(2) Only C and D
(3) Only A and D
(4) Only B and C

Answer 3

4

Question 4

Which of the following is a peripheral device for a computer?

(1) Internet and world wide web
(2) Digital cameras
(3) Digital versatile discs (DVD) and compact disc recordable (CD-R)
(4) All of the above

Answer 4

2

Question 5

Which one of the following statements regarding digital signatures is TRUE?

(1) Digital signatures are used to authenticate the individual sending the message so as to ensure the integrity of the data.
(2) Digital signatures are codes recorded on to a CD to ensure copy protection and discourage multiple users.
(3) Digital signatures are codes built into modems which notify receivers of where a message is coming from.
(4) Digital signatures are tags in HTML that tell search engines information about your webpage.

Answer 5

1

Question 6

Which of the following displays numbers in rows and columns and is especially useful for budgeting and statistical data analysis?

(1) Email management software
(2) Word processing software
(3) Spreadsheet software
(4) All of the above

Answer 6

3

Question 7

Which of the following statements is TRUE?

(1) Using a technology called encrypting, protecting information on the internet is accomplished by scrambling it into an unreadable format called decrypting.
(2) Using a technology called coding, protecting information on the internet is accomplished by scrambling it into an unreadable format known as PDF.
(3) Using a technology called photography, protecting information on the internet is accomplished by scrambling it into an unreadable format called deciphering.
(4) Using a technology called cryptography, protecting information on the internet is accomplished by scrambling it into an unreadable format called encrypting.

Answer 7

4

Question 8

Your office manager has just asked you to give a sample sales presentation at the next office meeting. You have decided to use presentation software to create a slide presentation. Which of the following are general guidelines for slide presentations?

A. Use “8 × 8” format as a guide; no more than 8 words per bullet point and no more than 8 bullet points per slide.
B. Each slide should start with a salutation.
C. There is no need to speak during the presentation since all of the information should be on the slides.
D. Put as much information on each slide as possible.

(1) Only A and C
(2) Only C and D
(3) Only A, B and C
(4) None of the above.

Answer 8

4

Question 9

Which of the following is NOT a function that can be performed by most database software programs?

(1) Automate phone dialing
(2) Record client information such as birthdays and anniversaries
(3) Create a mail merge, alongside word processing software
(4) Farm new clients from the internet

Answer 9

4

Question 10

The Personal Information Protection Act (PIPA) regulates the information that is collected and used by all licensees. Which of the following are PIPA privacy principles?

A. Provide recourse
B. Obtain consent
C. Identify the proposal
D. Limit use, disclosure and retention

(1) A and C only
(2) B, C, and D only
(3) A, B, and D only
(4) All of the above

Answer 10

3

Question 11

Professional email etiquette consists of all of the following EXCEPT:

(1) keeping messages short and getting to the point quickly.
(2) using humour sparingly and avoiding sarcasm.
(3) using only lowercase and emoticons.
(4) refraining from using clichés or cheeky tag-lines in an email signature

Answer 11

3

Question 12

Which of the following security measures would best prevent unauthorized internet users from accessing your computer when connected to the internet?

(1) Firewalls
(2) Passwords
(3) Spam
(4) Protecting Hardware

Answer 12

1

Question 13

Jason is creating a real estate blog to incorporate into his website. Which of the following guidelines should he follow in developing his blog?

A. Jason should update his blog regularly.
B. Jason’s business blog should be separate from any personal blogs he might run.
C. The content of Jason’s blog should generally focus on real estate-related information, such as market news, home maintenance tips, and information on frequently used forms and contracts.
D. Jason’s blog should be used as a method of communicating interesting information to existing and potential clients.

(1) Only A and D
(2) Only B, C, and D
(3) Only A and C
(4) All of the above

Answer 13

4

Question 14

Scrambling credit card information into an unreadable format is best known as:

(1) copyrighting.
(2) meta tagging.
(3) portable document filing.
(4) encrypting.

Answer 14

4

Question 15

Email newsletters can be an effective tool for promoting your business and maintaining contact with your database. Which of the following statements regarding a successful newsletter campaign is TRUE?

(1) Newsletters should ideally be sent once per day.
(2) Newsletters should be used exclusively to advertise your new listings and recent sales.
(3) Newsletters should include several large, high quality photos.
(4) Newsletters should include an option for subscribers to opt out of receiving future communications.

Answer 15

4

Question 16

Which of the following is NOT an example of hardware?

(1) monitors
(2) shareware
(3) printers
(4) central processing unit

Answer 16

2

Question 17

Which of the following guidelines should you follow when using email to communicate with clients?

(1) You should always use all CAPS to get your point across in an email message.
(2) Writing an email is generally considered more conversational than traditional paper-based communication, therefore, sarcasm and humour should be used to spice up your email message.
(3) People love reading email messages, therefore, email messages should be long and detailed.
(4) Email messages should always start with a salutation and be sure to add your name in closing.

Answer 17

4

Question 18

A friend of yours is cleaning out her real estate office and is throwing away the hard copies of all her transaction-related documents. When you ask her why, she explains that she has electronic copies of all of these documents and therefore, they are just taking up space. Which of the following statements regarding data backup and legal considerations should your friend be aware of?

(1) Keeping only electronic copies of transaction-related documents is advisable and hard copies are not necessary in the real estate industry.
(2) There is no need to keep hard copies because of the use of digital signatures.
(3) She should retain her hard copies in case there is a question as to the authenticity or origin of the electronic documents and email communications.
(4) None of the above.

Answer 18

3

Question 19

The MLS® is an important program for a trading services licensee. Which of the following best describes the MLS®?

(1) A site that allows the user to create written documents in MLS® format.
(2) A site that is used to register domain names for real estate offices.
(3) A software program that allows you to conduct an appraisal.
(4) A site that pulls together information on real estate related topics with a focus on real estate listings.

Answer 19

4

Question 20

Software such as word processing, picture editing, and organizational tools are generally sold to users for a price. However, some software is distributed free of charge and encourages users to pay in order to have additional functions or access to future updates. This type of software is known as:

(1) openware.
(2) free-source software.
(3) shareware.
(4) copyware.

Answer 20

3

Question 21

What is the purpose of having a firewall on your computer?

(1) To prevent unauthorized electronic access to a networked computer system
(2) To remove viruses and malware that cause disturbances to the computer
(3) To separate malware and viruses within the computer’s central processing unit
(4) To replace all hazardous viruses with user-friendly malware within the computer’s hard drive

Answer 21

1

Question 22

One simple, effective and reliable method of protecting your computer against viruses is to use proven anti- virus and malware protection software. Many anti-virus and malware protection programs include an auto- update feature that:

(1) instructs the program to download profiles of new viruses and malware from the manufacturer’s website.
(2) instructs the user to save their work because a virus threat or malware is imminent.
(3) instructs the user to purchase the newest version of “automatic update” so that they can install new profiles.
(4) instructs the program to erase all definitions of new viruses or malware so that your computer will be protected.

Answer 22

1

Question 23

Which of the following statements regarding software copyright is TRUE?

(1) If you pay for software, you are purchasing an “ownership” purchase.
(2) A license agreement permits copying the software for friends and colleagues.
(3) Generally, copying and reselling software is legally permissible.
(4) Copyright law protects software.

Answer 23

4

Question 24

The most simple, effective, and reliable method of protecting against viruses is:

(1) to use a proven anti-virus and malware software.
(2) to buy a new computer every year.
(3) to use separate email accounts for personal and business.
(4) to avoid engaging in social media.

Answer 24

1

Question 25

Which British Columbia Act regulates the way private sector organizations collect, use, keep secure, and disclose personal information?

(1) Private Information and Disclosure Act
(2) Private Sector Protection Act
(3) Personal Information Protection Act
(4) Privacy Collection Act

Answer 25

3

Question 26

The Real Estate Council of British Columbia’s Professional Standards Manual contains a section regarding internet and social media advertising. Which of the following statements is FALSE?

(1) Licensees must include the name of their related brokerage on their profile screen.
(2) Licensees must include the name of their related brokerage in each “Tweet”.
(3) A Facebook profile making any claim (i.e. “Top Selling Real Estate Team!”) must include a qualifying statement about the claim.
(4) A licensee posting a video blog to YouTube must include the name of his or her related brokerage in the title or description of the video.

Answer 26

3

Question 27

For licensees who wish to use pictures in advertising, which of the following statements regarding photo editing is TRUE?

(1) Changing the physical characteristics of the property with photo editing is acceptable.
(2) Editing photos in any way in not acceptable.
(3) Removing power lines with photo editing is acceptable.
(4) Removing a parked car in the driveway with photo editing is acceptable.

Answer 27

4

Question 28

which of the following is not an example of technological compantability issue

1. a licensee can not access a forms software because it is not compatable with her computer operating system
2. a licensee sends a form to a property seller from a mobile phone and the seller is able to fill it out from her desktop computer
3. a prospective can view a licensee website from his labtop but it is difficult to navigate from his smart phone
4. a licensee has to enter the same information into 3 different programs because the programs are not compatable with one another

Answer 28

2

Question 29

which of the following types of software is used to compute listing searches, produce automated hot sheets and generate comparative market analysis presentations

1. forms software
2. back office management software
3. database software
4. multiple listing services, systems software

Answer 29

4

Question 30

many anti virus and malware protection programs include an auto update feature that does which of the following?

1. instructs the program to download profiles of new viruses and malware from the manufactures website
2. instructs the user to save their work because a virus threat or malware is imminent
3. instructs the user to purchase the newest version of “automatic update” so they can install new profiles
4. instructs the program to erase all definitions of new viruses or malware so that your computer will be protected

Answer 30

1

Question 31

which of the following statements is NOT included in the knowledge base section “advertising checklist and sample advertising”?

1. licensee must include the name of their related brokerage on the profile screen
2. licensees must include the name of their related brokerage in each tweet
3. a Facebook profile making any claim (ie top selling real estate team) must include a qualifying statement about the claim.
4. a licensee posting a video blog to youtube must include the name of their related brokerage in the title or description of the video

Answer 31

2