Chapter 3 Flashcards
(17 cards)
What is an employee
Someone who works in the industry and has an employment contract
What is an employer
Someone who hires staff to work for them
What is a worker
Someone who works in the industry but does not have an employment contract
Name 3mpersonal attributes in the hospitality and catering industry
- a sense of humour
- good team member
- ability to tak critisim
Personal attributes 3
- Reliable
- approachable
- well organised
Name 4 different employment contracts
- Full time(permanent contract)
- casual work
- Part time
- zero hour contract
What is a full time contract
A person who can work any shifts that the work has set them
What is a part-time
The employee qualifies for reduced sick pay and reduced holiday pay
What is casual work
To cover for someone who is away from work due to illness
Name 5 various factors that are used to measure the success of a business
- Profit
- customer satisfaction
- employees
- competition
- Development
Gross profit
The difference between how much ingredents cost and how much a menu itemis sold for
Gross profit percentage
The profit made as a percent of the selling price of a dish
What is a profit
The amount of money made when selling an item or service
Name 3 way in which the profit of a buiness is effected
- Good menu choices
- breakfast and repairs
- limiting wastage
What is a trend
The direction in which something is developing or changing in the society
Name 2 licensing laws
- Lisence to sell alchol
- Minimum age for a person to buy alchol
What could hospitality and cater industry do to keep up with meadia
It is important for businesses to advertise and promote their products and services
