Chapter 3 Flashcards
List the seven activities involved in human resources.
i) Planning employment needs
ii) Selecting employees
iii) Orienting employees
iv) Training employees
v) Developing and Rewarding employees
vi) Managing Employee Performance
vii) Termination of employees
What are three components to consider when planning human resource needs?
i) Evaluation of skills new employees should have
ii) Hiring timetable
iii) Contingency plan
Identify three activities that should be performed as a part of a candidate selection process.
i) Recruitment
ii) Screening and interviewing
iii) Hiring
Identify advantages to the brokerage when recruiting is done “from within.”
Advantages of recruiting from within the brokerage include, cost savings, the length of a vacancy is shortened, unknowns are removed, morale is improved and turnover is reduced.
What are five procedures that should be implemented when screening applicants?
i) Review application forms
ii) Resume reading
iii) Employment Interviewing
iv) Testing of applicants
v) Reference checks
What are the primary and secondary functions of interviews?
Primary function is to determine if candidate is suited for position. Secondary function is to allow candidates to ask questions to determine if position is right for them.
One condition of employment that many brokerages incorporate “covenants-not-to-compete” and “non-piracy” clauses. Explain what these are and why they are often made a condition of employment.
Covenants not to compete are agreements where employee agrees not to be re- employed in the insurance industry after leaving brokerage. Non-piracy clauses are agreements where employees agree not to solicit customers of a brokerage after they leave. These agreements are used to help protect client information when employees leave a brokerage.
What is the most important component of an employee’s orientation?
New employees must be told what is expected of them. By providing performance standards, employees will know how well they are performing new tasks.
Training staff is an important activity and must be planned. What are the four elements of a training plan?
i) Who is to be trained
ii) What is the subject of training
iii) Why are they being trained
iv) How the training will be evaluated
Identify and describe four kinds of training every brokerage needs.
i) Quality Service Training – This type of training teaches employees how to problem solve with clients
ii) Sales Training – This type of training teaches employees how to sell and how to build client relationships
iii) Product and Service Knowledge Training – This type of training teaches employees technical competence.
iv) Leadership Training – This type of training teaches managers and supervisors how to train, coach, motivate and empower employees.
If it is a long-term goal of the brokerage to promote people from within, employers need to develop a “career path” for employees. Explain how a career path works.
A career path shows employees the other positions that may be available and what skills, education and experience will be required to progress to more senior positions
