Chapter 3

Question 1

is a positive, negative, or mixed evaluation of an object that is expressed at some level of intensity.

Answer 1

attitude

Question 2

• It usually represents how he or she feels about something or their state of mind.

Answer 2

attitude

Question 3

are Evaluative Statements.

Answer 3

Attitudes

Question 4

THREE CONCEPTS OF ATTITUDE

Answer 4

cognitive attitude
Affective attitude
behavioral attitude

Question 5

Our belief in something is the ___________

Answer 5

COGNITIVE ATTITUDE

Question 6

“Gender discrimination is widespread”

Answer 6

COGNITIVE ATTITUDE

Question 7

It is the emotional or feeling segment of attitude

Answer 7

AFFECTIVE ATTITUDE

Question 8

“I don’t like Jon because he discriminates against minorities.”

Answer 8

AFFECTIVE ATTITUDE

Question 9

It refers to an intention to behave in a certain way toward someone or something.

Answer 9

BEHAVIORAL ATTITUDE

Question 10

Employees working in an organization commonly can follow certain behavior for the purpose of betterment of the organization

Answer 10

BEHAVIORAL ATTITUDE

Question 11

The _____________ regardless of your chosen field is attitude.

Answer 11

foundation of success

Question 12

Success is not only brought by:

Answer 12

 ✓ Education
 ✓ Money
 ✓ Knowledge
 ✓ Intelligence
 ✓ Talents
 ✓ Skills

Question 13

Journalists, friends, armed forces, Specialists and even their father laughed at an idea of an aeroplane proposed by

Answer 13

Orville Wright and Wilbur Wright

Question 14

FACTORS AFFECTING ATTITUDE

Answer 14

The Triple E’s of Attitude:
1. Environment
2. Experience
3. Education

Question 15

What comprises the environment factor of attitude

Answer 15

home, workplace, school and media,

Question 16

Parents, Siblings, relatives, Neighbours and friends

Answer 16

home

Question 17

Colleagues, superiors and subordinates.

Answer 17

 Workplace

Question 18

Teachers, school staff, seniors, juniors

Answer 18

School

Question 19

Television, newspapers, magazines, radio, movies

Answer 19

media

Question 20

CULTURE

Answer 20

 Cultural Background
 Religious Background
 Traditions and Beliefs
 Social Environment
 Political Environment

Question 21

Our behavior changes according to our experiences with people and events in our life

Answer 21

Experiences

Question 22

It refers to both formal and informal education, not just academic qualifications. Knowledge strategically applied translates into wisdom, ensuring success.

Answer 22

3. Education

Question 23

A_____________ helps you to cope more easily with the daily affairs of life.

Answer 23

positive attitude

Question 24

It brings optimism into your life and makes it easier to avoid worry and negative thinking

Answer 24

positive attitude

Question 25

How can you say that a person has a positive attitude?

Answer 25

They are caring, confident, patient, and humble.  They anticipate positive outcomes. optimists

Question 26

What are the benefits of a Positive Attitude?

Answer 26

 It increases productivity, and thus profits.  It improves quality of life It reduces stress.  It fosters teamwork It fosters better relationships with employers, employees, and customers.  It help solves problems  It makes for a pleasing personality  It helps a person become a contributing member of society and an asset to their country

Question 27

STEPS TO BUILD A POSITIVE ATTITUDE

Answer 27

1. Change your Focus 2. Make the Habit of Doing it NOW. 3. Develop an Attitude of Gratitude 4. Building a Positive Self-Esteem 5. Stay away from Negative Influences

Question 28

Even in paradise, fault finders will find faults.

Answer 28

1. Change your Focus-

Question 29

The habit of procrastination fatigues you more than the effort it takes to do it. If you want to build and maintain a positive attitude, get into the habit of living in the present and doing it now.

Answer 29

2. Make the Habit of Doing it NOW. -

Question 30

A person with _____________will always criticize in a very unhealthy way which usually cause more tension for themselves and for others around them.

Answer 30

negative attitude

Question 31

 Feel bad when they feel good, for fear they will feel worse when they feel better

Answer 31

Pessimists

Question 32

Characteristics of pessimists

Answer 32

 Feel bad when they feel good, for fear they will feel worse when they feel better  Spend most of their life at complaint Counters  cannot enjoy their health because they think they may be sick tomorrow  not only expect the worst but make the worst of whatever happens  forget their blessings and count their Troubles

Question 33

 is defined as Motive for Action.

Answer 33

Motivation

Question 34

is something that encourages action or feeling. It is a driving force that can literally change our life.

Answer 34

Motivation

Question 35

is POWERFUL, because it comes from our desire to succeed

Answer 35

 Motivation

Question 36

2 TYPES OF MOTIVATION

Answer 36

1. EXTERNAL MOTIVATION 2. INTERNAL MOTIVATION

Question 37

Motivation that comes from outside, such as money, societal approval, fame or fear

Answer 37

EXTERNAL MOTIVATION

Question 38

Motivation in the inner gratification, not for success or winning, but for the fulfillment that comes from having done it.

Answer 38

2. INTERNAL MOTIVATION

Question 39

EXTERNAL MOTIVATION

Answer 39

1. FEAR MOTIVATION 2. INCENTIVE MOTIVATION

Question 40

ADVANTAGES: The result is instantaneous, it gets the job done quickly. In the short run, the person’s performance may improve.

Answer 40

1. FEAR MOTIVATION

Question 41

DISADVANTAGES: It is external, which means the motivation is there while the motivator is there.

Answer 41

1. FEAR MOTIVATION

Question 42

In the long run, performance goes down. It destroys creativity

Answer 42

1. FEAR MOTIVATION

Question 43

If they get used to the stick, then you need to get a bigger stick

Answer 43

1. FEAR MOTIVATION

Question 44

External motivation can also take the form of incentives, bonuses, commission, recognition, etc

Answer 44

2. INCENTIVE MOTIVATION

Question 45

It is a feeling of accomplishment, rather than just achieving a goal.

Answer 45

INTERNAL MOTIVATION

Question 46

 Recognition and Responsibility

Answer 46

INTERNAL MOTIVATION

Question 47

 Your _____________ is your drive and attitude. It is contagious. Auto suggestions are positive statements made in the present tense and repeated regularly.

Answer 47

INTERNAL MOTIVATION

Question 48

In other words, it is positive self talk

Answer 48

INTERNAL MOTIVATION

Question 49

THE 4 STAGES FROM MOTIVATION TO DEMOTIVATION (in the workplace)

Answer 49

1. Motivated Ineffective 2. Motivated Effective 3. Demotivated Effective 4. Demotivated Ineffective

Question 50

This refers to the stage when the employee is most open minded, receptive, and easy to mold to the culture of the organization

Answer 50

1. Motivated Ineffective

Question 51

This is the stage when the employee has learned what to do and does it with drive and energy

Answer 51

2. Motivated Effective

Question 52

At this stage, the employee continues to do just enough but he is really not motivated.

Answer 52

3. Demotivated Effective

Question 53

At this stage, the employer does not have much choice but to fire the employee.

Answer 53

4. Demotivated Ineffective

Question 54

DEMOTIVATING FACTORS

Answer 54

1. Unfair and Negative Criticism 2. Public Humiliation 3. Unfair Treatment & Office Politics 4. Success Which Leads to Complacence 5. Fear of Failure 6. Negative Self-talk 7. Poor Standards Without Authority 8. Lack of Direction, Priorities, and Measurable Objectives

Question 55

MOTIVATING FACTORS

Answer 55

1. Give recognition 2. Give respect 3. Make work interesting 4. Be a good listener 5. Throw a challenge 6. Help. But just help. Note: Self-motivation (Lasting motivation)