Chapter 3 Flashcards

1
Q

Self concept:

A

an individual’s self-beliefs and self-evaluations

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2
Q

Self-concept is defined at three levels:

A
  • individuals
  • relational
  • collective
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3
Q

An individuals self-concept can be described by three characteristics

A
  1. Complexity
  2. Consistency
  3. Clarity
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4
Q

Complexity

A

Refers to the number of distinct and important roles or identities that people perceive about themselves

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5
Q

Consistency

A

the second self-concept characteristic, is the degree to which a person’s identities are (a) compatible with each other and (b) compatible with the individual’s personal characteristics (personality, values, etc.)

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6
Q

Higher consistency →

A

Better well-being

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7
Q

Clarity

A

How clearly and confidently self-concept is defined.

Increases with age and experience

Helps in leadership roles and conflict management

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8
Q

Complexity

A

Number of distinct and important roles or identities.

Self-expansion: Increases complexity. So more different roles

More identities → More adaptive decision-making but also potential stress

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9
Q

Higher complexity

A

Protects self-esteem but requires effort to manage

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10
Q

Higher clarity

A

Improves performance, but can lead to inflexibility

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11
Q

Higher consistency

A

Helps align personality and values

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12
Q

People tend to have better psychological well-being when they have distinct multiple selves (…..), that are well established (…..) and require similar personal attributes that are compatible with the individual’s character (…..)

A
  • complexity
  • clarity
  • consistency
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13
Q

Self-Enhancement

A

Motivation to see oneself positively and be perceived favorably by others.
🔹 Positive Effects:

Better mental and physical health
Motivates persistence in challenges
🔹 Negative Effects:
Overconfidence → Risky behavior
Leads to poor decision-making in business

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14
Q

Self-Verification

A

🔹 Definition: Motivation to confirm and maintain one’s existing self-concept.
🔹 Effects in Organizations:

Seek feedback that aligns with self-view
Selectively remember information that supports self-concept

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15
Q

self-verification

A

a person’s inherent motivation
to confirm and maintain his or
her existing self-concept

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16
Q

Self-Evaluation (Three Components)

A
  • Self-Esteem: Overall self-like, respect, and satisfaction
  • Self-Efficacy: Belief in successfully completing tasks (can-do attitude)
  • Locus of Control:

Internal → Success comes from personal effort
External → Success depends on external forces

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17
Q

self-efficacy

A

a person’s belief that he or she
has the ability, motivation,
correct role perceptions, and
favorable situation to complete
a task successfully

In other words, self-efficacy is an individual’s perception regarding the MARS model in a specific situation. Self-efficacy is often task
specific, but it can also be more generalized

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18
Q

Locus of control

A

A person’s general belief about
the amount of control he or she
has over personal life events

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19
Q

Social identity theory

A

a theory stating that people
define themselves by the
groups to which they belong or
have an emotional attachment

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20
Q

perception

A

the process of receiving
information about and making
sense of the world around us

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21
Q

selective attention

A

the process of attending to
some information received by
our senses and ignoring other
information

22
Q

Confirmation bias

A

the processing of screening out
information that is contrary to
our values and assumptions,
and to more readily accept
confirming information

23
Q

Categorical thinking

A

Organizing people and objects into preconceived categories that are stored in our long-term memory

24
Q

mental models

A

knowledge structures that we develop to describe, explain, and predict the world around
us.

They consist of visual or relational images in our mind, such as what the classroom looks like or what happens when we submit an assignment late. Mental models partly rely on the process of perceptual grouping to make sense of things; they fill in the missing pieces, including the causal connection among events. For example, you have a mental model about attending a class lecture or seminar, including assumptions or expectations about where the instructor and students arrange themselves in the room, how they ask and answer questions, and so forth. In other words, we create a mental image of a class in progress

25
stereotyping
the process of assigning traits to people based on their membership in a social category
26
Why Stereotyping Occurs
People engage in stereotyping because, as a form of categorical thinking, it is usually a nonconscious “energy-saving” process that simplifies our understanding of the world
27
The higher the perceivers need for cognitive closure ....
The higher the reliance on stereotypes
28
Categorization
Social identity is a comparative process, and the comparison begins by categorizing people into distinct groups
29
Homogenization
To simplify the comparison process, we tend to think that people within each group are very similar to one another
30
Differentiation
Along with categorizing and homogenizing people, we tend to assign more favorable characteristics to people in our groups than to people in other groups
31
stereotype threat
an individual’s concern about confirming a negative stereotype about his or her group
32
Attribution process
the perceptual process of forming beliefs about whether an observed behavior or event is caused largely by internal or external factors
33
Attribution rules
1. Distinctiveness 2. Consensus 3. Consistency
34
Attribution rule: distinctiveness
This rule refers to whether the individual’s response is similar (low distinctiveness) or different (high distinctiveness) in the presence of different entities (e.g., different tools, customers, physical setting, etc.). In our example, high distinctiveness occurs if the employee makes poor quality products on this machine but makes good-quality products on other machines. Low distinctiveness occurs if the employee makes poor quality products on all of the machines.
35
Attribution rule: Consensus
This rule refers to whether other people have the same response (high consensus) or a different response (low consensus) from the individual in the presence of the entity. In our example, high consensus occurs if other employees also make poor-quality products on this machine, whereas low consensus occurs if other employees make good-quality products on this machine
36
Attribution rule: Consistency
The consistency rule refers to whether the individual’s response is the same over time in the presence of the entity, and in whatever way the entity is presented. In our example, high consistency occurs if the employee always makes poor-quality products on this machine over time and in various situations (such as whether the manager is watching, or whether the machine is moved to another location). Low consistency occurs if the quality of the employee’s work on this machine (and on other machines) varies from poor to good over time and in different situations
37
Internal Attribution:
Perceiving that behavior/event is caused mainly by the person
38
External Attribution
Perceiving that behavior/event is caused mainly by factors beyond the person’s control.
39
self-serving bias
the tendency to attribute our favorable outcomes to internal factors and our failures to external factors
40
fundamental attribution erroR
the tendency to see the person rather than the situation as the main cause of that person’s behavior
41
self-fulfilling prophecy
the perceptual process in which our expectations about another person cause that person to act more consistently with those expectations
42
halo effect
a perceptual error whereby our general impression of a person, usually based on one prominent characteristic, colors our perception of other characteristics of that person
43
false-consensus effect
a perceptual error in which we overestimate the extent to which others have beliefs and characteristics similar to our own
44
recency effect
a perceptual error in which the most recent information dominates our perception of others
45
primacy effect
a perceptual error in which we quickly form an opinion of people based on the first information we receive about them
46
The self-fulfilling prophecy effect is stronger in some situations than in others. 3
- It has a stronger effect at the beginning of a relationship. - It is stronger when several people hold the same expectations of the individual. - It is stronger among people with a history of low achievement, these people tend to have a low self-esteem, so they are easily influenced by others.
47
Improving perceptions:
- awareness of perceptual biases - improving self-awareness - meaningful interaction
48
Contact hypothesis
a theory stating that the more we interact with someone, the less prejudiced or perceptually biased we will be against that person
49
Johari Window
a model of mutual understanding that encourages disclosure and feedback to increase our own open area and reduce the blind, hidden, and unknown areas
50
The main objective of the Johari Window is
to increase the size of the open area so that both you and your colleagues are aware of your perceptual limitations
51
global mindset
an individual’s ability to perceive, appreciate, and empathize with people from other cultures, and to process complex cross-cultural information