Chapter 3

Question 1

To become and effective leader, company officers should cultivate the leadership quality of ___________ by demonstrating self-confidence when making decisions (48)

Answer 1

Self Assurance

Question 2

Company officers who apply honesty and strong moral principles to the decision-making process are cultivating the leadership quality of: (48)

Answer 2

Integrity

Question 3

Company officers can practice and improve their interpersonal skills by: (48)

Answer 3

Working with crew personnel to complete a mission objective

Question 4

What leadership quality is concerned with applying procedures, policies, rewards, and discipline evenly and fairly? (48)

Answer 4

Consistency

Question 5

Once company officers identify their strengths and weaknesses, they can develop a strategy for improving their weaker leadership skills by: (50)

Answer 5

Attending leadership seminars/workshops

Question 6

a Laissez-Faire approach to leadership would be appropriate in an organization with followers who: (50)

Answer 6

Are highly skilled and self motivated

Question 7

In which situation would an autocratic leadership style be utilized? (51)

Answer 7

An emergency operation with the Incident Commander at the top of the chain of command.

Question 8

What identified leadership style is most effective in situations where performance needs to be standardized and consistent? (51)

Answer 8

Transactional

Question 9

A step a leader can take to develop a command presence would be to: (52)

Answer 9

Develop the strategy and tactics required to resolve the situation

Question 10

Personal ethics determine what an individual believes about: (52)

Answer 10

Morality and right and wrong

Question 11

Lying, the intent to deceive, is a common form of: (53)

Answer 11

Unethical behavior

Question 12

Favoritism and greed, as well as a short-cut or exploitative mentality, can result in: (53)

Answer 12

The violation of ethical principles

Question 13

When a firefighter has internally rationalized, one unethical action, it becomes easier for her or him too: (54)

Answer 13

Justify another unethical action

Question 14

A one- or two-page statement of the organization’s values and the behavior expected of both its management and membership is a(an): (54)

Answer 14

Written code of ethics

Question 15

Ethics training can show employees how to recognize and respond to the: (54)

Answer 15

Unethical actions on the part of others

Question 16

The Emotional Learning System uses five steps to help you become: (55)

Answer 16

Less reactive and to better identify and express your strong emotions.

Question 17

Which statement contains all three parts of assertive communication? (56)

Answer 17

“I feel frustrated when PPE is improperly cleaned, so let’s talk about how we clean PPE to remove possible contaminants.”

Question 18

Emotional intelligence skills can be developed in different ways, depending on your preferred learning style, but the instruction must be: (56)

Answer 18

Active, intentional, and self-directed

Question 19

How can a company officer meet the needs of the emergency response priority level? (59)

Answer 19

By ensuring team readiness through conducting team training

Question 20

Company officers who establish priorities for personnel and relate their priorities to their job functions are more likely to: (59)

Answer 20

Frame their expectations for personnel clearly

Question 21

When anticipating problems, a supervisor must recognize the potential problem and then: (59)

Answer 21

Develop and implement and effective and fair solution

Question 22

As a supervisor, a company officer can use a strong ___________ to diffuse a problematic situation quickly and efficiently. (60)

Answer 22

Command presence

Question 23

When using brainstorming to solve a problem, encourage team members to be: (60)

Answer 23

Open and honest in their comments to foster trust and respect within the group.

Question 24

Company officers can use ________ leadership principles to ensure that unit members are personally invested with creating mission objectives. (61)

Answer 24

Democratic

Question 25

Company officers who want their units to work more efficiently and effectively should: (61)

Answer 25

Clearly communicate goals and objectives and provide periodic progress reports and feedback.

Question 26

According to the four-stage group development model, the forming stage is when employees begin to: (62)

Answer 26

See themselves as part of the group

Question 27

What is the supervisor’s role in the norming phase of the four-stage group development model? (62)

Answer 27

The company officer must be aware of team norms and values to make sure they don’t violate the sense of decency

Question 28

To empower employees, supervisors must relinquish some _______ and have confidence in the skills, judgment, and abilities of others. (63)

Answer 28

Authority

Question 29

Recognition for a job well done should be given to an employee: (63)

Answer 29

As soon as possible following an accomplishment

Question 30

When motivating and supporting personnel through recognition or rewards, consistency must be applied to: (63)

Answer 30

Reward types, and the performance that results in rewards.

Question 31

Company officers can coach employees to maintain and improve performance by giving the employees: (63)

Answer 31

Motivational direction, positive reinforcement, and constructive feedback

Question 32

A company officer may counsel an employee to: (64)

Answer 32

Identify and resolve personal, behavioral, or career problems that adversely affect an individual’s performance

Question 33

Adapting a flexible management style that ensures all receive fair treatment is a practical way to deal with: (66)

Answer 33

Diversity in the workplace

Question 34

Which universal function of management is tasked with establishing and implementing mechanisms to ensure objectives are attained? (67)

Answer 34

Controlling

Question 35

A mission statement is created and goals set in the ________ management function. (67)

Answer 35

Planning

Question 36

Which management skill includes the ability to understand abstract ideas and how the various parts of the organization interrelate? (68)

Answer 36

Conceptual and decision-making skills

Question 37

If results of organization planning fail to meet required goals, _________ will assist in determining why and how the plan needs to be altered. (68)

Answer 37

Documentation

Question 38

Planning is the foundation of the management process because it: (68)

Answer 38

Determines in advance, what an organization, a group, or an individual should do and how it will get done.

Question 39

Organization plans are generally classified by the: (68)

Answer 39

Frequency with which they are used.

Question 40

Company officers are responsible for completing tasks and ensuring that the schedule: (69)

Answer 40

Is realistic with attainable objectives.