Chapter 3 Flashcards
(25 cards)
Individual goals
Individual goals will vary depending on what each person is hopping to gain
- Ensuring that my communication to co-workers and participants is clear and is easy to understand and ensuring that all participants are safe during the activities.
- To work my hardest and enjoy the experience
Group Goals
Group goals are for everyone
- Competition or performance targets such as winning games and all members working hard/feeling involved and engaged. They gain on new skill or refine existing ones they had
- Ensuring all group members have a great mental and emotional experience from the session
Forming
Is the initial/beginning stage of group formation. It is when the group begins to form a relationship and build trust
Storming
This is when conflict occurs when people in the group have forwards opinions about each other. If a group ceases to exist, this is the stage where it often occurs
Norming
All members are aware of the expectations, know their role and understand how the workers operate
Peforming
Is when the group is focused on work tasks and no longer on the organisation of the group and how it will operate
Adjourning
Final stage of group formation. It is the group has completed task and is in the process of disbanding members. It is important to celebrate to have a sense of closure
Task allocation
Choose task, assign them, divide them and coordinate them. The best person for the job should be assigned it to allow fast working
Mentoring
Is about transferring knowledge from one individual to another, through explanation and demonstration in the workplace
Benefits are learning new skills
Enhancing skills
Develop confidence
Smoothing
In this approach the areas of agreement between the conflicting parties/ people is emphasized and areas of disagreements are downplayed.
Compromise
In this approach each party needs to give and take, finding solutions that bring some degree of satisfaction to both parties a middle way between 2 extremes.
Forcing
In this approach one party goes all out to win its position/ argument while ignoring the needs and concerns of others
Confrontation
In this approach the conflicting parties should meet face to face and work together to reach an agreement that satisfies the concerns of both parties
Problem solving
The act of defining a problem, determining the cause of the problem, identifying prioritizing and selecting alternatives for a solution and implementing a solution
Leadership styles
Friendly and approachable- Clear and precise- Disciplinarian/authoritarian- Motivational and encouraging- Open/laissez-flaire
Develop group commitment and cooperation through active participation:
Encouraging all groups members to contribute
Building relationships
Making it enjoyable
Creating variety
Role-modelling
Being organised and considering logistics
Group dynamics
Communication Trust Respect Safety Decision making Conflict resolution
Conflict of interest
Discuss the conflict openly with all people involved
Personality clashes
Separate the individuals where possible
Lack of group cohesion and commitment to group goals-
Remind staff during staff meeting about group goals
Conflict between individual and group goals-
All staff members should be involved in setting group goals. Enabling ownership over the goals allowing them to be more motivated to achieve these goals
Poorly defined responsibilities and roles-
Information about roles and responsibilities should be displayed in a location that staff frequently see and should be emailed
Poor communication skills-
Be clear when regarding communication with clients, participants and customers
Ownership
Is very important to the ability of a group to work cohesively and achieve their goals. Ownership is about group members caring about achieving the activity goals
