Chapter 3 Business Analytics Planning and Monitoring

Question 1

Business Analysis Planning and Monitoring

Answer 1

organize and coordinate efforts of business analysts and stakeholders.

Question 2

5 Tasks to Business Analysis Planning and Monitoring?

Answer 2

Plan Business Analysis Approach
Plan Stakeholder Engagement
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis Performance Improvements

Question 3

Plan Business Analysis Approach

Answer 3

planning of ba work.

Question 4

Plan Stakeholder Engagement

Answer 4

understanding which stakeholders are relevant to the change. What ba need from them/need of stakeholders.

Question 5

Plan Business Analysis Governance

Answer 5

components of ba used to support governance function of organization.

Question 6

Plan Business Analysis Information Management

Answer 6

how information developed by ba is captured, stored, integrated with other information.

Question 7

Identify Business Analysis Performance Improvements

Answer 7

managing/monitoring how ba work is performed to ensure goals are met.

Question 8

Purpose of Plan Business Analysis Approach?

Answer 8

define appropriate method to conduct ba activities

Question 9

Description of Plan Business Analysis Approach?

Answer 9

overall method that will be followed when performing ba work on initiative, how and when tasks will be performed, and deliverables.

Question 10

Inputs of Plan Business Analysis Approach?

Answer 10

• Needs- shaped by the problem/opportunity faced by the org. necessary to consider what is known about need at time of planning.
  
  • Acknowledge that understanding evolved throughout ba activities.

Question 11

Elements of Plan Business Analysis Approach?

Answer 11

Planning BA Approach
○ Predictive Approaches- focus on minimizing upfront uncertainty and ensuring solution is defined before implementation begins in order to maximize control and minimize risk.
○ Adaptive Approach- focus on rapid delivery of business value in short iterations in return for acceptance of higher degree of uncertainty regarding overall delivery of solution

Formality and Level of Detail of BA Deliverables
Business Analysis Activities
Timing of BA Work
Complexity & Risk
Acceptance

Question 12

Guidelines/Tools of Plan Business Analysis Approach?

Answer 12

Business Analysis Performance Assessment
Business Policies
Expert judgement
Methodologies/frameworks
Stakeholder Engagement Approach

Question 13

Techniques of Plan Business Analysis Approach?

Answer 13

Brainstorming
Business Cases
Document Analysis
Estimation
Financial Analysis
Functional decomposition
Interviews
Item Tracking
Lessons learned
Process Modelling
Reviews
Risk Analysis and Management
Scope Modelling
Survey/Questionnaire
Workshops

Question 14

Stakeholders of Plan Business Analysis Approach?

Answer 14

Domain Subject Matter Expert
Project Manager
Regulator
Sponsor

Question 15

Outputs of Plan Business Analysis Approach?

Answer 15

Business Analysis Approach- identifies ba approach and activities performed across initiative including who will perform activities, timing and sequencing of work, deliverables that will be produces/techniques utilized.

Question 16

Purpose of Plan Stakeholder Engagement

Answer 16

Plan approach for establishing/maintain effective working relationships with stakeholders.

Question 17

Description of Plan Stakeholder Engagement

Answer 17

• Identify all involved stakeholders and analyze characteristics.
  
  • Utilize the best collaboration/communication approaches for initiative and plan for stakeholder risks.

Question 18

Inputs of Plan Stakeholder Engagement

Answer 18

• Needs- may evolve as stakeholder analysis is performed
○ Business need and parts of enterprise it affects helps in identification of stakeholders.
Ba Approach- incorporating overall ba into stakeholder analysis, collaboration, communication approaches is necessary to ensure consistency across approaches.

Question 19

Elements of Plan Stakeholder Engagement

Answer 19

Perform Stakeholder Analysis
Decision Making Authority
• Define Stakeholder Collaboration
Communication needs

Question 20

Guidelines and Tools of Plan Stakeholder Engagement

Answer 20

Business Analysis Performance Assessment
Change Strategy
Current State Description

Question 21

Techniques of Plan Stakeholder Engagement

Answer 21

Brainstorming
Business rules analysis
Document Analysis
Interviews
Lessons Learned
Mind Mapping
Organizational modelling
Process Modelling
Risk Analysis and Management
Scope modelling
Stakeholder List, Map, Personas
Workshops

Question 22

Stakeholders of Plan Stakeholder Engagement

Answer 22

Customers
Domain Subject Matter Expert
End User
Project Manager
Regulator
Sponsor
Supplier

Question 23

Outputs of Plan Stakeholder Engagement

Answer 23

• Stakeholder Engagement Approach- list of stakeholders, their characteristics which were analyzed and a listing of roles and responsibilities for change.
○ Id’s collaboration and comm approaches ba will utilized during initiative.

Question 24

Purpose of Plan Business Analysis Governance

Answer 24

Define how decisions are made about requirements and designs, including reviews, change control, approvals, prioritization.

Question 25

Description of Plan Business Analysis Governance

Answer 25

ensure a governance process is in place/clarify any ambiguities within.

Question 26

Inputs of Plan Business Analysis Governance

Answer 26

Ba approach | Stakeholder engagement approach

Question 27

Elements of Plan Business Analysis Governance

Answer 27

Decision making Change Control Process Plan Prioritization Approach Plan for Approvals

Question 28

Guidelines and Tools of Plan Business Analysis Governance

Answer 28

Ba performance assessment Business Policies Current State Description Legal/Regulatory Information

Question 29

Techniques of Plan Business Analysis Governance

Answer 29

``` Brainstorming Document analysis Interviews Item tracking Lessons learned Organizational modelling Process modelling Reviews Survey/questionnaire ```

Question 30

Stakeholders of Plan Business Analysis Governance

Answer 30

Domain subject matter expert Project manager Regulator Sponsor

Question 31

Outputs of Plan Business Analysis Governance

Answer 31

· Governance approach- identifies stakeholders who will have responsibility and authority to make decisions about business analysis work incl. who will be responsible for setting priorities. Defines process that will be utilized to manage requirement and design changes across initiative.

Question 32

Purpose of Plan Business Analysis Information Management

Answer 32

develop an approach for how business analysis information will be stored and accessed.

Question 33

Description of Plan Business Analysis Information Management

Answer 33

Comprised of all information business analysts elicit, create compile disseminate in the course of performing business analysis.

Question 34

Inputs of Plan Business Analysis Information Management

Answer 34

Business analysis approach Governance approach Stakeholder engagement approach

Question 35

Elements of Plan Business Analysis Information Management

Answer 35

``` Organization of BA info Level of Abstraction Plan Traceability Approach Plan for Requirements Reuse Storage and Access Requirements Attributes ```

Question 36

Guidelines and Tools of Plan Business Analysis Information Management

Answer 36

Business Analysis Performance Assessment Business policies Information management tools Legal/regulatory information

Question 37

Techniques of Plan Business Analysis Information Management

Answer 37

``` Brainstorming Interviews Item tracking Lessons learned Mind mapping Survey/questionnaire Workshops ```

Question 38

Stakeholders of Plan Business Analysis Information Management

Answer 38

Domain Subject Matter expert Regulator Sponsor

Question 39

Output of Plan Business Analysis Information Management

Answer 39

Information management Approach- defined approach for how ba info will be stored, accessed/utilized during change and after change is complete

Question 40

Purpose of Identify Business Analysis Performance Improvements

Answer 40

Assess ba work and plan to improve processes where required

Question 41

Description of Identify Business Analysis Performance Improvements

Answer 41

Necessary to establish performance measures, conduct performance analysis, report on results of analysis, id preventive, corrective, developmental actions

Question 42

Inputs of Identify Business Analysis Performance Improvements

Answer 42

``` BA Approach Performance objectives (external) ```

Question 43

Elements of Identify Business Analysis Performance Improvements

Answer 43

Performance Analysis Assessment Measures Analyze Results Recommend Actions for Improvement

Question 44

Guidelines Tools of Identify Business Analysis Performance Improvements

Answer 44

Organizational Performance Standards- include performance metrics/expectations for ba work mandated by org.

Question 45

Techniques of Identify Business Analysis Performance Improvements

Answer 45

``` Brainstorming Interviews Item tracking Lessons learned Metrics and KPI Observation Process analysis Process modelling Reviews Risk analysis and management Survey/questionnaire Workshops ```

Question 46

Stakeholders of Identify Business Analysis Performance Improvements

Answer 46

Domain Subject Matter Experts Project manager Sponsor

Question 47

Outputs of Identify Business Analysis Performance Improvements

Answer 47

Includes a comparison of planned versus actual performance, identifying root cause of variances from expected performance, proposed approaches to address issues, and other finding to help understand performance of ba proces