Chapter 3: Client Management and Interviewing Flashcards
What is the purpose of an open ended question?
encourages clients to tell the story in their own way and convey information that is important to them
Identify two things that you should discuss with the client with respect to communicating with the client.
- How they wish to receive communications (ie: phone or email)
- how often client expects to hear from the law office (updates one a month? or only at certain milestones?)
Identify two interviewing skills that you should use when meeting with a client.
listening and empathizing
List three mechanical systems that are used in a litigation office to ensure efficiency, productivity and provide good service to the client.
Calendar
docket
tickler
All done on computer
Narrow quiestions
Questions in which the interviewer tries to elicit specific information
Open-ended questions
Questions that allow the persons interviewed to choose what they want to talk about with the interviewer
If you asked the client “Tell me about what happened?” this would be an example of a narrow question.
True or False
FALSE
This is an open-ended question
It is appropriate to acknowledge the client’s feelings during the interview process.
TRUE OR FALSE
TRUE
Which of the following is a role of the law clerk;
-Interview Witnesses
-Issue/file court documents
-Serve documents
ALL OF THE ABOVE
The ______________ is responsible for opening court files and collecting prescribed court filing fees
Registrar
Who reviews a lawyer’s account at the request of a client to determine whether the account is reasonable?
Assessment officer
What does a law clerk do?
SOME JOBS:
✅ Matters of routine administration.
✅Collect information.
✅ Interview witnesses.
✅ Research legal questions.
✅Draft routine pleadings, correspondence,
documents.
✅Issue/File court documents.
✅Serve documents.
✅Summarize transcripts/follow-up on
undertakings.
✅Organize documents/prepare briefs.
✅Make Coffee?
