Chapter 3: Documenting Calls

Question 1

What is the first thing that the MA should do when receiving a phone call?

Answer 1

Date and time of the call.

Question 2

What is the second thing that the MA should do when receiving a phone call?

Answer 2

Caller’s name or patients name and date of birth.

Question 3

What is the third thing that the MA should do when receiving a phone call?

Answer 3

Ask for permission to leave a message to the provider.

Question 4

What is the fourth thing that the MA should do when receiving a phone call?

Answer 4

Detail and accurate the message.

Question 5

What is the fifth thing that the MA should do when receiving a phone call?

Answer 5

Take action.

Question 6

What is the sixth thing that the MA should do when receiving a phone call?

Answer 6

MA’s Initials.

Question 7

What is the first thing that the MA should do when receiving a phone call working in a paper environment?

Answer 7

Record telephone messages on message pads.