Chapter 3-Expediated Services Flashcards

1
Q

What applications need to be processed for Expedited Services?

A

ALL applications must be screened form ES.

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2
Q

Does funds increase if they qualify for ES?

A

No, they do not.

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3
Q

How does a household qualify for ES?

A

*Household must have less than $150 gross income AND less than $100 in liquid resources OR
*Households gross income and resources are LESS THAN monthly housing and utilities (SUA, LUA, TUA) OR
*Migrant or seasonal farm worker households under $100 in liquid resources

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4
Q

How can household qualify for SUA?

A

Household MUST pay for heating/cooling when paying utilities to qualify

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5
Q

What is used to see if applicant qualifies for funds?

A

Must ONLY use household’s actual reported income and resources for the application MONTH.

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6
Q

How many days does ES need to be processed?

A

3 days

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7
Q

How are ES days counted to be processed?

A

*Day application turned in-DAY ZERO
*Weekends counted as ONE day
*Holidays are counted as ONE day

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8
Q

If application is turned in on day before Thanksgiving, what day does application need to be processed?

A

Day ZERO, to follow guidelines

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9
Q

What if household does not ask for ES, never identified as ES or situation changed and now are eligible for ES?

A

We have 3 days to screen and process for ES

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10
Q

What documents can be used that establishes PRIMARY applicant’s identity?

A

Driver’s license, social security number, birth certificate, etc. There are NO requirement for a certain kind of document needed to verify identity.

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11
Q

Who needs to establish identity at the start of the application process?

A

The primary applicant

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12
Q

What if there is no verifications of identity at date of application turned in?

A

Postpone and issue ES AND certify the case for maximum certification period allowed

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13
Q

If application received on the first of the month, how much aid is processed?

A

Full month amount

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14
Q

What financial benefit is processed if application received on or before the 15th?

A

Issue the first month’s prorated rate only

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15
Q

What if the application is received AFTER the 15th of the month?

A

Issue the current month’s prorated AND next month’s benefits. (Both given at SAME time and make sure to explain to customer)

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16
Q

What if customer is denied benefits?

A

Explain denial to customer
If customer disagrees, schedule for Agency Conference
If they disagree, explain they have right to appeal