Chapter 3 - Firefighters and the fire officer

Question 1

Once the meeting with the officers supervisor is over, the formal organization expects the officer to as ………. issued or amended.

Answer 1

Enforce the order

Question 2

Firefighters who want to initiate a harassment complaint have a choice of three methods for doing so. They are :

Answer 2

1. Federal government
2. Local government
3. Within the Fire department

Question 3

A prompt and accurate report at the start of the workday provided from each work location to the battalion or district chief within the first 15 minutes of the reporting time?

Answer 3

Beginning of shift report

Question 4

When faced with an unpopular order, the fire officer should expressed concerns and objections with his or her supervisor ………..

Answer 4

In private

Question 5

If the department has agreed to an EEOC consent decree, it has promised the court that it will work to hire qualified individuals who reflect …………..

Answer 5

The community

Question 6

Fire officers should not complain about problems without proposing …………

Answer 6

Solutions

Question 7

The company level officer functions as a working supervisor, sharing the hazards and work conditions with the ………..

Answer 7

Fire Company team

Question 8

What year was the Equal employment opportunity act
(EEOC)

Answer 8

1972

Question 9

Every fire officer has an obligation to work effectively with a supervisor. These are three activities that are necessary to ensure a good working relationship:

Answer 9

1. Keep your supervisor informed
2. Make appropriate decisions at your level of responsibility
3. Consult with your supervisor before making major disciplinary actions or policy changes

Question 10

The most valuable proposals from officers would consider the larger picture of how a possible solution would affect the rest of the………..

Answer 10

Department

Question 11

What years were the civil rights acts signed?

Answer 11

1964

1991

Question 12

New supervising fire officers must make prompt …………

Sometimes of information must be passed up the chain of command quickly. For example, all injury infectious disease exposure reports must be processed without delay.

Answer 12

Notifications

Question 13

The third and fourth issues cited by the administrative fire officers ……… and ……….. are of equal importance

Answer 13

Decision making

Problem solving

Question 14

For an actionable item, the fire officer must act immediately in these situations by speaking with the offending firefighter in private, and counseling the fire fighter that behavior is unacceptable in the fire station or in any situation where the individual is representing the department either on duty or
…………..

The fire officer should provide the fire fighter with the fire department’s EEO/AA policy statement and if applicable, the code of conduct

Answer 14

Off duty but in uniform

Question 15

The company level officer plays a key role in developing competencies within the company. These are the three specific recommendations to assist fire officers in this task:

Answer 15

1. Develop a personal training library
2. Know the neighborhood
3. Use problem-solving scenarios

Question 16

In municipal fire department, a fire officer’s supervisor is usually a ……….. who supervises numerous fire companies within a geographic area

Answer 16

Command level officer
(batallion chief, district chief)

Question 17

In the supervisor role, the fire officer functions as the official representative of the …………

Answer 17

Fire chief

Question 18

A company officers duties can be divided into three distinct roles:

Answer 18

1. Supervisor
2. Commander
3. Trainer

Question 19

The fire officer must immediately respond to any utterances of offensive or derogatory language in the work environment.

The EEOC 1999 guidelines clearly state that ………… are liable for the acts of those who work for them if the organization knew or should have known about the conduct and took no immediate, appropriate, corrective action.

Answer 19

Employers

Question 20

Employee behaviors that require an immediate corrective action by the supervisor

Answer 20

Actionable items

Question 21

Who is directly responsible for the supervision, performance, and safety of a crew of firefighters?

He or she has a sacred duty to ensure that all of the fire company team members remain safe when operating in a hostile or hazardous work environment.

Answer 21

The company officer

Question 22

4 most important tasks by new fire officers that are considered vital by Chiefs officers?

Answer 22

1. Beginning of shift report
2. Notifications
3. Decision making
4. Problem solving

Question 23

What year did the EEOC amend the guidelines on sexual-harassment?

Answer 23

1999

Question 24

What year was the equal employment opportunity commission of civil rights act signed?
(EEOC)

Answer 24

1964

Cannot discriminate because of individuals race, color, religion, sex, or national origin

Question 25

The ability of an officer to project an image of being in control of the situation

Answer 25

Command presence

Question 26

What are the four most important tasks a new officer needs to perform well

Answer 26

1. Beginning of shift report 2. Notifications 3. Decision making 4. Problem-solving

Question 27

Fire officer should provide this at the start of the workday from each location, to the battalion or district chief, within the first quarter hour of reporting time 

Answer 27

Beginning of shift report

Question 28

Some types of information must be passed off the chain of command quickly. New supervising fire officers must make prompt ________.

Answer 28

Notifications

Question 29

The fire department has an agency wide mission that is translated into _______. These are used to develop annual, Quarterly, and monthly objectives for each fire company.

Answer 29

Annual goals

Question 30

Monthly goals show up as the planned activities on the fire company ________ _________.

Answer 30

Daily planner

Question 31

He was known as the father of fire-based emergency medical services, and a practicing attorney. Promoted to battalion chief of Los Angeles county fire department in 1971 Wrote fire company supervision textbook, Effective Company Command

Answer 31

James O. Page

Question 32

1. Keeping your supervisor informed, 2. making appropriate decisions at your level of responsibility, 3. consult with your supervisor before making disciplinary actions or policy changes are all obligations every fire officer has to work effectively with a _________

Answer 32

Supervisor

Question 33

NFPA# for Standard for fire officer professional Qualifications.

Answer 33

NFPA 1021

Question 34

Title VII of the civil rights act of 1964 makes it illegal to refuse to hire based on__________

Answer 34

Race, color, religion, sex, or national origin

Question 35

Equal Employment opportunity act of 1972 covers all public and private employers with 15 or more employees. In general, the 1972 act covers ______and other _________

Answer 35

Volunteer fire departments And Nonprofit emergency service organizations

Question 36

As applied to fire department, ________means the work force should reflect the community service

Answer 36

Diversity

Question 37

Complaint settled by a court decision represent less than _____ % of all the harassment, hostile workplace, and discrimination complaints filed against fire departments.

Answer 37

3%

Question 38

Firefighters who want to initiate a harassment complaint have a choice of three methods for doing so. What are these three

Answer 38

1. Federal government 2. Local government 3. Within the fire department

Question 39

What is the most common reason a local government is found liable in harassment or Hostile work place cases?

Answer 39

Failure to investigate a complaint

Question 40

What is the second most common way local governments lose harassment or hostile workplace complaints?

Answer 40

Blaming the person bringing the complaint to you.