Chapter 4

Question 1

Ethical Behavior

Answer 1

Follows accepted behavior or right or wrong

Question 2

Workplace Deviance

Answer 2

Unethical behavior that violates organizational norms about right and wrong.

Question 3

Workplace Deviance types

Answer 3

Production Deviance, property deviance, political deviance, personal aggression.

Question 4

Production Deviance

Answer 4

Hurts the quality and quantity of work produced.

Question 5

Property Deviance

Answer 5

Is unethical behavior aimed at company property or products.

Question 6

Employee Shrinkage

Answer 6

When employees steal company merchandise

Question 7

Sweethearting

Answer 7

When employees discount or don’t ring up merchandise their family or friends bring to the cash register

Question 8

Dumpster Diving

Answer 8

Employee unload trucks stash merchandise in a dumpster then retrieve it after work

Question 9

Political Deviance

Answer 9

Using ones influence to harm others in the company.

Question 10

Personal aggression

Answer 10

Hostile or aggressive behavior toward others.

Question 11

Compliance program step 1

Answer 11

Establish standards and procedures

Question 12

Compliance step 2

Answer 12

Assign upper level managers in charge

Question 13

Compliance step 3

Answer 13

Delegate decision making authority only to ethical employees

Question 14

Compliance step 4

Answer 14

Encourage employees to report violations

Question 15

Compliance step 5

Answer 15

Train employees on standards and procedures

Question 16

Compliance step 6

Answer 16

Enforce standards consistently and fairly

Question 17

Compliance step 7

Answer 17

Improve program after violations

Question 18

Ethical intensity

Answer 18

The degree of concern people have about an ethical concern

Question 19

Magnitude of consequence

Answer 19

Total harm or benefit derived from an ethical decision

Question 20

Social consensus

Answer 20

Agreement on whether behavior is bad or good

Question 21

Probability of effect

Answer 21

The chance that something will happen that results in harm to others

Question 22

Temporal immediacy

Answer 22

The time between an act and the consequences the act produces

Question 23

Proximity effect

Answer 23

The social, psychological, cultural, or a physical distance of a decision maker from those affected by his or her own decisions.

Question 24

Concentration of effect

Answer 24

How much an act affects the average person

Question 25

Preconventional level of moral development

Answer 25

People decide based on selfish reason

Question 26

Stage 1 preconventional

Answer 26

Punishment and obedience

Question 27

Stage 2 preconventional

Answer 27

Instrumental exchange

Question 28

Conventional level of moral development

Answer 28

Make decisions that conform to societal expectations

Question 29

Stage 3 in conventional

Answer 29

Good boy nice girl

Question 30

Stage 4 Conventional

Answer 30

Law and order

Question 31

Postconventional Level of moral development

Answer 31

Internalized ethical principles to solve ethical dilemmas

Question 32

Stage 5 postconditional

Answer 32

Social contact stage

Question 33

Stage 6

Answer 33

Universal principle stage

Question 34

Principle of long term self interest

Answer 34

Should never take action that is not in your or your organizations self interest

Question 35

Principle of religious injunction

Answer 35

Should never take an action that harms a sense of community or unkind

Question 36

Principle of government requirement

Answer 36

The law represents the minimal moral standards of society so you should never take action that violates law

Question 37

Principal of individual rights

Answer 37

Should never take action that infringes on others agreed upon rights

Question 38

Principal of personal virtue

Answer 38

Should never do anything that is not honest,truthful, open and would not be glad to see reported on newspaper or tv

Question 39

Principle of distributive justice

Answer 39

You should never take any actions that harms the least unfortunate among us

Question 40

Principle of utilitarian benefits

Answer 40

Should never take action that does not result in greater good of society

Question 41

Overt integrity test

Answer 41

Estimate job applicants honesty by asking them directly what they think or feel about theft or about punishment of unethical behaviors

Question 42

Personality based integrity test

Answer 42

Indirectly estimate job applicants honesty by measuring psychological traits such as dependability and conscientious

Question 43

Whistleblowing

Answer 43

Reporting others ethics violations

Question 44

Social responsibility

Answer 44

Businesses obligation to pursue policies, make decisions,and take actions that benefit society

Question 45

Shareholder model

Answer 45

Hold that the only social responsibility that businesses have is to maximize profits

Question 46

Stakeholder model

Answer 46

Managements most important responsibility is the firms long term survival not just maximizing profits achieved by satisfying the interest of multiple stakeholders

Question 47

Stakeholders

Answer 47

Person or groups legitimately interested in The company

Question 48

Economic responsibility

Answer 48

Making a profit by producing a product or service valued by society

Question 49

Legal responsibility

Answer 49

Companies social responsibility to obey society’s laws and regulations as it tries to meet its economic responsibilities

Question 50

Ethical responsibility

Answer 50

Social responsibility to not violate accepted principles of right and wrong when conducting its business

Question 51

Discretionary responsibilities

Answer 51

Pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities

Question 52

Social responsiveness

Answer 52

Company’s strategy to respond to stakeholders economic, legal,ethical, or discretionary expectations concerning social responsibility

Question 53

Reactive strategy

Answer 53

Will do less than society expects

Question 54

Defensive strategy

Answer 54

Admit responsibility for a problem but would do the least required to meet societal expectations

Question 55

Accommodative strategy

Answer 55

Will accept responsibility for a problem and take a progressive approach by doing all that could be expected to solve the problem

Question 56

Proactive strategy

Answer 56

Anticipate responsibility for a problem before it occurs do more than expected to address the problem and lead the industry in its approach