Chapter 4 Flashcards
1
Q
What are 4 types of team meetings?
A
- Facilitative
- Interactive
- Formal
- Directive
2
Q
What are 2 features of ‘Directive’ team meetings?
A
- Short and to the point
- No feedback needed
- Not all information shared
3
Q
What are 2 features of ‘Facilitative’ team meetings?
A
- Ideas required
- Take a long time
- Creative
4
Q
What are 2 features of ‘Interactive’ team meetings?
A
- Useful for training
- Decision made by consensus
5
Q
What are 2 features of ‘Formal’ team meetings?
A
- Chaired
- Regulated by rules
- Decisions made by vote
6
Q
List the 5 styles identified for conflict management within the Thomas-Kilmann Conflict Mode Instrument.
A
- Avoid
- Accommodate
- Compete
- Collaborate
- Compromise
7
Q
What are 5 examples of barriers to communication.
A
- Wording or terminology
- Clarity of message
- How the message is interpreted
- Body language
- Environmental factors
- Information overload
- Personal differences
