chapter 4 & 5

Question 1

stop care

Answer 1

abandonment

Question 2

durable power of attorney

Answer 2

document which names person to make decisions

Question 3

malfeasance

Answer 3

unlawful act

Question 4

hippocratic oath

Answer 4

best form of treatment for patient

Question 5

donate organ

Answer 5

complete uniform donor card

Question 6

OSHA

Answer 6

federal laws to protect healthcare workers from hazards

Question 7

moral values

Answer 7

culture

Question 8

battery

Answer 8

intentional tort

Question 9

ethical issues

Answer 9

bioethical

Question 10

solo practice

Answer 10

sole proprietorship

Question 11

feedback

Answer 11

message by the reciever

Question 12

temp i room

Answer 12

noise

Question 13

body language

Answer 13

nonverbal communication

Question 14

positive communication

Answer 14

“asking a patient to repeat your instructions”

Question 15

body language includes

Answer 15

touch

Question 16

negative communication

Answer 16

forgetting to say thank you

Question 17

arms folded

Answer 17

closed posture

Question 18

arms by side

Answer 18

open posture

Question 19

personal space

Answer 19

4 to 12 ft

Question 20

invading personal space

Answer 20

pt turns head away from the cma

Question 21

improve listening skills

Answer 21

think before you respond

Question 22

active listening

Answer 22

interviewing pt

Question 23

show respect can mean

Answer 23

acknowledging PT’S Wishes

Question 24

a cma can strive to understand

Answer 24

different cultures

Question 25

communicating with direct supervisor

Answer 25

keeping them informed

Question 26

law

Answer 26

a rule of conduct established and enforced by authority of governing body, such as the federal government

Question 27

conflict is counterproductive to the

Answer 27

efficiency of an office

Question 28

the best way to deal with a coworker who is having a bad day is to

Answer 28

offer to pitch in and help

Question 29

physiological needs

Answer 29

needs are not met and the person becomes ill

Question 30

positive communication with coworkers

Answer 30

rapport

Question 31

arbitration

Answer 31

a process in which opposing sides choose a person or persons outside the court system, often someone with special knowledge in the field, to hear and decide a dispute