Chapter 4 Communication Flashcards
Learning the different ways to communicate and implement them into the nurse-patient relationship.
Active listening
Giving full attention and a concerted effort to understand the message being sent.
Aggressive communication
Interacting with another in an overpowering and forceful manner to meet one’s own needs at the expense of others.
Altered cognition
A decrease or lack of cognitive ability to receive, process, and send information.
Assertive communication
Interaction that takes into account the feelings and needs of the receiver.
Assertiveness
The ability to confidently and comfortably express thoughts and feelings are still respecting the legitimate rights of patients.
Closed posture
A formal, distant stance, generally with the arms and possibly the legs tightly crossed.
Closed question
Focused question that seeks a particular answer. A yes or no question.
Communication
Use of words and behaviors to construct, send, and interpret messages.
Connotative meaning
Reflects the individual’s perception or interpretation of a given word.
Expressive aphasia
A physiological condition in which an individual is unable to communicate a desired message.
Focusing
A communication technique used when more specific information is needed to accurately understand patient’s message.
Gestures
Movements used to emphasize the idea being communicated.
Jargon
Commonplace language or terminology unique to people in a particular work setting.
Minimal encouragement
A subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more.
Non-therapeutic communication
Communication techniques, both verbal and non-verbal, that hinder the nurse patient relationship.
Nonverbal communication
The transmission of messages without the use of words.
One way communication
A structured form of communication in which the sender is in control.
Open ended question
A question that does not require a specific response and allows the individual to elaborate freely on the subject.
Open posture
A relaxed stance with uncrossed arms and legs facing another individual.
Paraphrasing
A communication technique that involves re-stating the patient’s message in the nurse’s own words to verify that the nurse’s interpretation of the message is correct.
passive listening
Receiving a message without any response or indication of understanding.
Receive, receiver
The individual or individuals to whom a message is conveyed.
Posture
The way that a person sits, stands and moves.
Reflecting
Communication technique that assists the patient to reflect on inner feelings and thoughts rather than seeking answers or advice from someone else.
