Chapter 4 - Job Satisfaction Flashcards
What is job satisfaction?
Pleasurable emotional state resulting from the appraisal of one’s job / job experiences. How one feels, thinks about their job.
Why are some employees more satisfied than others?
Their job provides them with things that they value, that they consciously or subconsciously want to seek or attain.
What is the value-percept theory?
Theory that argues that job satisfaction depends on whether the job is perceived to supply all the things that one values.
How is dissatisfaction measured, according to the value-percept theory?
Dissatisfaction = (V want - V have) x V importance = (How much of a value that an employee wants - How much of that value the job supplies) x (How important that value is to the employee).
What creates job satisfaction?
Various facets including pay, promotion, supervision, coworkers, and the work itself.
What is pay satisfaction?
Employees’ feelings about their pay, including whether it is as much as they deserve, secure, and adequate for both normal and luxury items.
What is promotion satisfaction?
Employees’ feelings about the company’s promotion policies and their execution, including whether promotions are frequent, fair, and based on ability.
Why is a promotion not always desired by employees?
Responsibility and increased work hours.
What does promotion bring in value?
Opportunities for personal growth, better wages, and more prestige.
What is supervision satisfaction?
Employees’ feelings about their boss, including whether their boss is competent, polite, and a good communicator.
What questions do employees ask when they assess their supervisor?
Can they help me attain the things that I value? Do they reward me for good performance, provide me with the necessary resources, and protect me from unnecessary distractions?
Are they generally likeable? Do their personalities, values, and beliefs match the employee’s philosophies?
What is coworker satisfaction?
Employees’ feelings about their fellow employees, including whether coworkers are smart, responsible, helpful, fun, and interesting.
What questions do employees ask when assessing their coworkers?
Can they help me do my job?
Do I enjoy being around them?
What is satisfaction with the work itself?
Employees’ feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and use key skills.
What is the strongest driver of overall job satisfaction?
Satisfaction with the work itself, followed by supervision and coworker satisfaction.
What are the effects of promotion and pay satisfaction on overall job satisfaction?
Moderately strong.
What are the three “critical psychological states” that make work satisfying?
-Meaningfulness of work: Degree to which work tasks are viewed as something that “counts”, in the employee’s system of philosophies and beliefs.
-Responsibility for outcomes: Degree to which employees feel that they are key drivers of the quality of their unit’s work.
-Knowledge of results: Degree to which employees know how well/how poorly they are doing.
What is the job characteristics theory?
A theory that describes the five core, central characteristics of intrinsically satisfying jobs.
What are the components of the job characteristics theory?
-Variety
-Identity
-Significance
-Autonomy
-Feedback
What is variety?
The degree to which a job requires a number of different activities that involve a number of different skills and talents.
What is identity?
The degree to which a job requires completing a whole, identifiable piece of work from beginning to end, with a visible outcome.
Why is identity important?
So that employees feel a distinct sense of beginning and closure.
What is significance?
The degree to which a job has a substantial impact on the lives of other people, particularly people in the world at large.
What is autonomy?
The degree to which a job provides freedom, independence, and discretion to the individual who is performing the work.
