Chapter 4: Managing Dynamic Process Flashcards
(18 cards)
What are the different types of decision
Organisational decision-making: identifying and solving problems
Programmed decision: repetitive and well-defined
Non-programmed decision: new and poorly-defined
What are the 5 different types of Organisational Decisions
1) Management Science/Rational Approach
2) Carnegie Model
3) Incremental Decision Model
4) Problem Identification and problem-solving
5) Garbage Can Model
What is the Management Science/Rational Approach of the Organisational Decisions
The use of statistics, very successful for military problems
What is the Carnegie Model of the Organisational Decisions
Organisation-level decisions involving many managers where the final choice is made by coalition
What is the Incremental Decision Model of the Organisational Decisions
It focuses on a structured sequence of activities from discovery to solution
Small choices => Large Decisions
What is the Problem Identification and Problem Solving of the Organisational Decisions
It uses the Carnegie Model for the Problem Identification Phase, to reach an agreement/which problems to solve
It then uses the Incremental Decision model for the Problem Solving Phase, where the problems are solved step by step
What is the Garbage Can Model of the Organisational Decisions
It involves multiple decisions, problematic preferences and choices are made without solving the problems
What is the Contingency Framework
Management Science/Rational approach: Certain solution knowledge and Certain problem consensus
Carnegie Model: Certain problem knowledge and Uncertain problem consensus
Incremental: Uncertain problem knowledge and Certain problem consensus
Garbage Can: Uncertain problem knowledge and Uncertain problem consensus
What are Intergroup Conflicts in organisations
It is where participants identify with one group and perceive that other groups may block their achievement
Group identification
Observable group differences
Frustration
What are the Sources of Conflict
Goal incompatibility
Differentiation
Task interdependance
Limited resources
What is Rational vs Political Model
Rational Model: behavior is not random or accidental, the goals are clear and the choices are made logically
Political Model: push and pull debate regarding goals, groups have separate interests and goals
What are the problems when there is too much conflict
Communication breaks down
Wasted Resources and Efforts
Problems are not solved
Performance/productivity decrease
Stress + Tension increase
What are the tactics for enhancing collaboration
Integration devices
Confrontation and Negotiation
Intergroup consultation
Member rotation
Define Power
The ability of one person to influence other people
What is the Difference between Power vs Authority
Power: Exercised upwards, downwards and horizontally
Authority: Exercised downwards along with the hierarchy
What are the sources of Organisational Power
Vertical Sources: formal position, control of decision, loyal people
Horizontal Sources: Financial resources, coping with uncertainty
What is the Power of Empowerement
It is the Power of sharing, delegation of power
What are the benefits of empowerment
The employees receive information about the company performance. They have knowledge and skills and the company goals. They also have the power to make decision
