Chapter 4: Staffing

Question 1

it is critical in the pharmacy because it is the organization of employees and workers into various operating units.

Answer 1

Staffing

Question 2

they do the work and are a major expense in the organization. Because employment is always linked to the economy

Answer 2

Staff

Question 3

used in the sphere of employment. It is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality for the efficiencey and effectivity of an organization. Comprises the recruitment process to the employment of staff

Answer 3

Staffing

Question 4

Managing people, it deals with providing care to people

Answer 4

human resource management (HRM)

Question 5

HRM includes:

Answer 5

• recruiting
• hiring
• training
• developing
• terminating

Question 6

poor management is:

Answer 6

• unclear directives from management
• poor teamwork
• insufficient training
• inadequate feedback about productivity and quality of work performance
• conflicts in the workplace

Question 7

it will help both the management and prospective employees to understand what employment with the pharmacy means

Answer 7

Personnel policies

Question 8

Pharmacist have to be licensed and must adhere to the requirements for continuing education

Answer 8

Licensing and registration

Question 9

the number of hours an employee works, per week. This includes the time and method of payment for regular hours and overtime work

Answer 9

Hours

Question 10

the bulk of a person’s earnings comes from a base salary or wage and incentives, such as bonuses. Competitive wages must be paid to attract and retain competent personnel

Answer 10

Compensation

Question 11

health insurance, discount on merchandise, pension plans, and other benefits play a major role in staffing, particularly in attracting new employees and retaining existing ones

Answer 11

Fringe benefits

Question 12

how long and when can it be taken? this is important for the employees to have but such scheduling cannot be allowed to disrupt the operation of the business

Answer 12

Vacations

Question 13

to what extent will the employees be allowed to? this is for personnel need, emergencies, holidays, birthdays, etc. it is also important to consider these occurrences that can disrupt regular operations

Answer 13

Time off

Question 14

each employee should be given adequate ______ for the job

Answer 14

Training

Question 15

conflicts between and among employees are bound to occur. The best course of action is to plan for them and establish a procedure for handling grievance cases in an expeditious manner

Answer 15

Grievances

Question 16

a major consideration in the staffing process is whether higher-level positions can be filled from within the pharmacy. Promoting an insider vs. hiring an outsider is a sensitive matter, one factor that affects the pharmacy’s ability to retain good employees

Answer 16

Promotion

Question 17

will there be a review of employee performance? What factors will be included in such a review? How will the reviews be used?

Answer 17

Personnel review

Question 18

clearly written policies must be developed to make the termination as clear as possible from both an operational and legal standpoint.

Answer 18

Termination

Question 19

the process of attracting job candidates with the right characteristics and skills to fit the job openings. It involves information derived from the job description.

Answer 19

Recruitment

Question 20

it is determining a job description (the activities the job entails)

Answer 20

Job analysis

Question 21

the characteristics of the individual who should be hired for the job

Answer 21

Job specification

Question 22

Steps in Recruitment:

Answer 22

> Job Analysis -the manager should perform certain analysis and describe the hobs or functions of employees in his or her pharmacy
Job Specification -emphasizes personal qualities
Job Description -highlights work elements to be performed

Question 23

4 Steps of strategic human resource planning:

Answer 23

1. Planning for future needs
2. Planning for future turnover
3. Planning for recruitment, selection, and layoffs
4. Planning for training and development

Question 24

Common sources of potential employees:

Answer 24

> Internal Sources

>External Sources/External Recruiting

Question 25

one method of reaching a wide range of possible applicants

Answer 25

Advertising

Question 26

"help wanted" sign in a pharmacy window is a kind of advertising that allows many passersby to find an opportunity

Answer 26

Drop-ins

Question 27

an organization that helps match employers and employees typically for government jobs.

Answer 27

Public Employment Agencies

Question 28

an organization that helps employers find employees and vice-versa

Answer 28

Private Employment Agencies

Question 29

the school provides placements for students looking for careers in different fields related to their course program

Answer 29

School Placement

Question 30

these are people who show up at the forum without invitation

Answer 30

Walk-in

Question 31

These are people who write unsolicited job-seeking letters

Answer 31

Write-in

Question 32

The internet has become a major source of recruiting job candidates

Answer 32

Online recruiting

Question 33

the process of choosing which people would best fill specific jobs. A procedure for screening applicants - sorting out the best-qualified applicants

Answer 33

Selection

Question 34

Steps in Selection Process:

Answer 34

``` >completed job applications >initial screening >testing >background investigation >in-depth selection interview >physical examination >job offer ```

Question 35

the opportunity to demonstrate his/her occupational skills

Answer 35

Job Proficiency Test

Question 36

it includes aptitude, personality, and vocational interest tests

Answer 36

Psychological Test

Question 37

measure the potential for performing satisfactorily on the job, given sufficient training. Mental ability test - solve problems and learn new materials

Answer 37

Aptitude test

Question 38

measure personal traits and characteristics that could be related to job performance

Answer 38

Personality test

Question 39

preferences for engaging in certain activities such as mechanical, clerical, literary, or managerial work

Answer 39

Interest test

Question 40

measure the extent of a person's integrity which relates to job behavior

Answer 40

Integrity test

Question 41

the employee must be oriented to the company/organization and the organization and the person and trained so they can perform their task properly

Answer 41

Employee Orientation

Question 42

it is of considerable value in handling future disputes and problems. It contains the policies and procedures of the pharmacy

Answer 42

Employee handbook

Question 43

the purpose of _____ is to improve the performance of employees in their current tasks and jobs

Answer 43

training

Question 44

_________ is to prepare employees for new responsibilities and positions

Answer 44

development

Question 45

involves welcoming new employees, presenting a positive first impression, providing information that will allow them to settle into their new responsibilities.

Answer 45

Orientation training

Question 46

helps current employees keep up with the development of the organization, learn new information, develop new skills to perform better, and refresh capabilities.

Answer 46

Job training

Question 47

Management training and Development guidelines:

Answer 47

``` >developent must be action-oriented >development must be an ongoing process >program must allow room for mistakes >process of development must be flexible >all phases of the development process must be closely controlled and monitored ```

Question 48

showing how to do the job and allowing the employee to actually perform the task

Answer 48

On-the-job training (OJT)

Question 49

employees trade jobs on a relatively frequent basis during the training period so that each has an opportunity to manage a whole spectrum of positions

Answer 49

Job rotation

Question 50

does various jobs and essentially watches and learns the various processes and procedures, and performs in a staff or advisory position

Answer 50

Creation of "assistant to" positions

Question 51

training off the premises

Answer 51

Off-the-job training

Question 52

Labor Standard Laws:

Answer 52

``` minimum wage holiday pay premium pay overtime pay night shift differential service incentive leave (vacation) service charges separation payretirement pay 13th-month pay maternity leave paternity leave ```

Question 53

Welfare laws:

Answer 53

social security system employees compensation commission PhilHealth Pag-IBIG

Question 54

performs the necessary or desirable tasks in the regular business/operations of the employer

Answer 54

Regular employee

Question 55

the employee will seek to prove to the employer that he/she is qualified and has the skills necessary to meet the standards of the organization

Answer 55

Probationary employee

Question 56

works for a short duration of time and the work assignment may possibly be related to the business or trade of the employer

Answer 56

Contractual employee

Question 57

one whose service has been engaged intermittently, in various periods, within a period of at least one year

Answer 57

Casual employee

Question 58

period of employment is fixed to last the duration of a specific project or phase

Answer 58

Project employees

Question 59

a person who is hired to perform a certain task or set of tasks, the duration of which is pre-determined on the employment during a particular season

Answer 59

Seasonal employee

Question 60

hired temporarily for the purpose of substituting for a regular employee who may be absent from his or her position for some valid reason. Must vacate the position upon return of the regular employee

Answer 60

Substitute employee