Chapter 5 Flashcards
What is emotional intelligence?
The ability to manage both your own emotions and understand the emotions of people around you
People with high emotional intelligence can identify what ?
How they are feeling, what those feelings mean, and how those emotions impact their behavior and in turn, other people
Why is EI increasingly relevant to organizational development and developing people ?
Because its principles provide a new way to understand and assess people’s behaviors, and management styles, attitudes, interpersonal skills and potential
What are the dimensions of emotional intelligence?
Self-awareness
Self-regulation
Motivation
Empathy
Social skills
Define self awareness
What are the indicators of self-awareness
Define self-regulation
What are the indicators of self regulation ?
Define motivation
What are the indicators of motivation ?
Define empathy
What are the indicators of empathy ?
Define social skills
What are the indicators of social skills ?
What are the types of body language ?
Facial expressions
Body movement and posture
Gestures
Eye contact
Touch
Space
Voice
Explain facial expressions
Explain the body movement and posture
Explain gestures
Explain eye contact
Explain touch
Explain space
Explain voice
What are the strategies for enhancing communication effectiveness ?
Active listening
Open-ended questions
Clarity and conciseness
Adaptability
Feedback mechanism
Conflict resolution skills
Cultural sensitivity
Goal-oriented communication
Increasing patient involvement
Understand the patients knowledge, beliefs, and concerns about medicines
Explain active listening
