chapter 5 Flashcards by Eric Witherly

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Q

What’s the difference between an index, a metric, and a measure?

A

measure: raw data, with simple dimensions.
metric: a calculation or a ratio

Index: a number of metrics combined into a single indicator.

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Q

Why is performance management important?

A

if you can’t measure it you can’t control it
measurements allow you to measure the impact of a decision
helps determine contribution to corporate objectives
performance measurements should alway be linked to corporate strategy.

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Q

3 approaches to classify supply chain performance measures?

A

process measure categories
supply chain operations and reference (SCOR)
logistics quantification period

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Q

Characteristics of good measures?

A

quantitative
easy to understand
encourages appropriate behavior (should promote activities you want)
measures only what’s important

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Q

tht fight

A

jesus j’s
shahs

3.

SSS

s’s

SSS

ssss

SSS

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