chapter 5 Flashcards
(5 cards)
What’s the difference between an index, a metric, and a measure?
measure: raw data, with simple dimensions.
metric: a calculation or a ratio
Index: a number of metrics combined into a single indicator.
Why is performance management important?
- if you can’t measure it you can’t control it
- measurements allow you to measure the impact of a decision
- helps determine contribution to corporate objectives
- performance measurements should alway be linked to corporate strategy.
3 approaches to classify supply chain performance measures?
- process measure categories
- supply chain operations and reference (SCOR)
- logistics quantification period
Characteristics of good measures?
- quantitative
- easy to understand
- encourages appropriate behavior (should promote activities you want)
- measures only what’s important
tht fight
- jesus j’s
- shahs
3.
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