Chapter 5 Flashcards
communication
passing of information; establish common thought between sender and receiver
channel
facilitates communication between sender and receiver
mass media/non-personal
lacks contact between sender and receiver
personal channel
direct communication between people. WOM or buzz marketing
buzz marketing
generating positive WOM discussion
personal channel examples
personal selling
word of mouth
nonpersonal channel examples
print media
broadcast media
viral marketing
propagating marketing-relevant messages with the help of individual consumers
seeding
identifying and choosing the initial group of consumers who will be used to start spreading the message
receiver
person with whom the sender shares thoughts or information
decoding
transforming the sender’s message into thought
field of experience
experiences, perceptions, attitudes, values a person brings to the communication situation
noise
unplanned distoration in the communication process
response
receiver’s set of reactions after seeing, hearing, or reading the message
feedback
receiver’s response that is communicated back to the sender