Chapter 5-7

Question 1

HIPAA compliance

Answer 1

Important in the reception area

Question 2

Patient registration

Answer 2

At the patients first visit , a registration form .

Designed to record and index a patients personal and financial data

Question 3

First impression

Answer 3

Important because that’s how the physicians office is perceived

Question 4

Medical identity

Answer 4

When someone uses another person’s name or insurance information to falsely obtain medical services or products such as durable equipment or prescription drugs

Question 5

Red flags rule

Answer 5

The rule states that all healthcare providers who act as creditors need to have a written prevention and detection program for identity theft
Reasonable policies and procedures to verify a patient identity

Question 6

Red flag rules examples

Answer 6

• Address inconsistencies when comparing identification documents
• Inconsistent billings
• Drivers license doesn’t match
• Missing insurance card

Question 7

Instruction form

Answer 7

At the conclusion of the patient’s visit the patient instruction form completed by the physician with handwritten short statements will improve compliance by the patient

Question 8

Community resources

Answer 8

Hospice care

Meals on wheels

Question 9

Infectious waste

Answer 9

Blood and urine
body fluids or human waste
Which can be dangerous to individuals and the environment

Question 10

Universal precautions

Answer 10

Standard policies and procedures established by the centers for disease control and prevention and used by all healthcare workers for protection from infectious diseases

Question 11

Hazardous waste

Answer 11

A substance that is dangerous and potentially damaging to humans and the environment
Such as needles, scalpels or slides with cultures

Question 12

Occupational safety and health administration (osha)

Answer 12

Act on safe and healthful working conditions

Question 13

Material safety data sheets (msds)

Answer 13

Pages of information provided for each chemical by its manufacturer listing 16 criteria outlined

Question 14

Disaster

Answer 14

Sudden event or tragedy that results in great damage and may ultimately affect society or the environment

Question 15

Pandemic emergency

Answer 15

New infectious virus appears that is capable of being transmitted from human to human

Question 16

Telecommunication

Answer 16

Transmission of voice or data over distance

Question 17

Answering service

Answer 17

Specializes in taking and relaying telephone messages when offices are closed

Question 18

Screening

Answer 18

Involves asking good questions and then following a standardized plan to route calls to the proper person

Question 19

Triage

Answer 19

To sort things out

Question 20

Protocols

Answer 20

Reference instructions

Question 21

Callbacks

Answer 21

A return telephone call is necessary

Set designated time

Question 22

Appointment schedule

Answer 22

A list designating fixed times for patients to meet with physicians or receive medical services

Question 23

Template

Answer 23

Serves a guide For scheduling various types of appointments

Question 24

Established patient

Answer 24

One who has received personal healthcare services within the past three years from the same physician

Question 25

New patient

Answer 25

One who has not received any professional services from the same physician or group practice within the past three years

Question 26

Clustering

Answer 26

Scheduling patients with similar problems in group sequence

Question 27

Open access

Answer 27

Same day scheduling | same day appointment

Question 28

Referral appointments

Answer 28

Primary care physician recommends and sends the patient to another physician for further medical treatment