Chapter 5 ~ Accommodations

Question 1

A hotel room rate that includes the room, plus three full meals.

Answer 1

American Plan

Question 2

Those who have little contact with the guests.

Answer 2

Back of the House

Question 3

accommodation that is generally family-owned and managed, accommodates three to ten groups per night, and includes a family-style breakfast.

Answer 3

Bed and Breakfast

Question 4

(BP) Room rate that includes a full American breakfast: juice, coffee, sausage or bacon, and toast

Answer 4

Bermuda Plan

Question 5

A luxury-style hotel designed to cater to guests willing to pay higher fees for top-level quality and very sophisticated levels of service.

Answer 5

Boutique Hotel

Question 6

A situation in which a franchisor allows two independent units to locate too near each other, causing loss of revenue for one or both.

Answer 6

Cannibalization

Question 7

Alcohol service in which guests pay for their own drinks.

Answer 7

Cash Bar

Question 8

A single corporate identity that operates more than one property, with all properties reporting to corporate headquarters.

Answer 8

Chain Ownership

Question 9

An individually owned, apartment- style residence located in an area filled with recreational amenities; may be rented out to other travellers when not occupied by the owner.

Answer 9

Condominium

Question 10

A hotel with conference facilities that caters to large groups. E.g., Holiday Inn.

Answer 10

Conference Hotel

Question 11

A reservation at a hotel or lodging establishment that is held through prepayment or with a confirmed source of payment.

Answer 11

Confirmed Reservation

Question 12

A hotel room rate that includes the room and a continental breakfast.

Answer 12

Continental Plan

Question 13

Reduced rates designed to encourage sales to companies

Answer 13

Corporate Rate

Question 14

The price/cost of a particular service for a day’s period. In some markets it is referred to as “per diem” (cost that an organization will pay for one days’ work) and often translates to a 7.5 hour work day.

Answer 14

Day Rate

Question 15

Two people staying in one room

Answer 15

Double

Question 16

Hotel room with two double beds

Answer 16

Double Double

Question 17

Accomidation that is a working ranch. Guests help in everyday work or a luxury ranch resort for horseback riding, swimming, biking, or tennis.

Answer 17

Dude or Guest Ranch

Question 18

A hotel rate that includes room, no meals

Answer 18

European Plan

Question 19

Accomidation plan where no expense for children under given age to stay with parents at a hotel.

Answer 19

Family Plan

Question 20

A business purchased as a turn-key operation with everything in its place

Answer 20

Franchise

Question 21

The purchaser of a franchise operation

Answer 21

Franchisee

Question 22

The company that owns the franchise rights to a product and sells it to other operator/ investors

Answer 22

Franchisor

Question 23

Employees who deal actively with customers, usually in a hotel or a restaurant setting

Answer 23

Front of House

Question 24

The client has supplied a credit card number and must pay for the room whether or not they use it , unless the reservation is cancelled by a certain time and a cancellation number is obtained

Answer 24

Guaranteed Reservation

Question 25

Hotel room includes a bar and sitting area for guests

Answer 25

Hospitality Suite

Question 26

A lodge with communal washrooms and bedrooms for 4-20 people.

Answer 26

Hostel

Question 27

Has a central lobby, it's rooms are accessible from the lobby.

Answer 27

Hotel

Question 28

Usually found in smaller towns. Often a historic building.

Answer 28

Inn

Question 29

Method of hotel management operation in which one company owns property, the other one operates it

Answer 29

Management Contract

Question 30

A hotel room rate that includes room breakfast and lunch or dinner

Answer 30

Modified American Plan

Question 31

Tourist accomidations that provide free parking and access to guests room directly from parking lot

Answer 31

Motel

Question 32

Selling more rooms, airplane seats, etc, than exist on the assumption not every reservation will be picked up

Answer 32

Overbook

Question 33

The published full price for a hotel room

Answer 33

Rack Rate

Question 34

Independently owned and operated hotels working together under a brand name in order to receive brand-name recognition, access to global reservation system and global marketing strategies, e.g Best Western

Answer 34

Referral System

Question 35

( Real Estate Investment Trusts) | A company that buys hotels or resort properties, and then sells shares of the property on the stock market

Answer 35

REITS

Question 36

A destination hotel that is usually located in the countryside, near water or mountains. Resorts provide their guest with a wide variety of outdoor recreational activities, indoor services such as spas, pools, and workout rooms, and a varity of in-house dinning experiances

Answer 36

Resort

Question 37

A discount rate for block bookings

Answer 37

Run of the House Rate

Question 38

A hotel room occupied by one person

Answer 38

Single (referring to a hotel room)

Question 39

Resort that encourage healthy rejuvenating activities such as massage therapy, body wraps, steam baths. Generally serve specialty healthy meals

Answer 39

Spa

Question 40

A hotel room with one or more bedrooms and a sitting room and or parlour

Answer 40

Suite

Question 41

buying a vacation segment, usually of two weeks, in a condominium unit

Answer 41

Time Sharing

Question 42

service provided by luxury hotels, in which bed spread is folded down and chocolate is placed on the pillow

Answer 42

Turn Down Service

Question 43

A hotel room with two single beds.

Answer 43

Twin

Question 44

The practice of sending guests who have reservations that cannot be honoured to other available hotels.

Answer 44

Walking a Guest

Question 45

Special discounted rates used by hotels that rely upon corporate business during the week. These discounted rates encourage business people to bring their families in for a weekend vacation, or encourage locals to use the hotel and it's services for a quick weekend getaway.

Answer 45

Weekend Rate

Question 46

A list of all the products a restaurant sells.

Answer 46

Menu

Question 47

A chain of restaurants in which one person or company controls all the units; typically, all restaurants have similar decor, menu, and management style.

Answer 47

Multi Unit Corporate Chain

Question 48

Usually found in smaller town. Often historical, renovated to meet guest expectations.

Answer 48

Inn