Chapter 5 - New information technologies and the organization of managerial and professional work Flashcards
(29 cards)
What are the key issues on this chapter?
Organizations / Professionals and ICT
How do rationalist and realist accounts of managerial work differ?
Rational is rational.
Realism is diverse and many uncertainties.
What is the significance of distinguishing strategic planning and firefighting?
corporate and middle management.
Why does many studies that examine managerial response to labour resistance could be considered rationalist?
Post-Braverman LPT - rational control is direct, technical and bureaucratic.
How do rationalist and realist views of technology and management differ?
Rationalist - Info and strategic planning
Realist - Info handling.
What is the central contradiction of the managerial labour process with regard to information?
info used to control others and self.
What are the optimistic and pessimistic views of technological determinism and management?
Optimistic - flexibility, coordination
Pessimistic - surveillance, inspection
What are the characteristics claimed for a post-bureaucratic form of work?
networked organization.
ICT and coordination.
What factors challenge claims of post-bureaucratic work forms?
the capital extensive firm (CEF)
decentralization of production and concentration of control.
What is “bureaucracy-lite” ?
intra/inter-organizational networks
What are the non-technological forces maintaining hierarchy?
downsizing and control, need for problem solving
How can monitoring CSRs in call centres be used to manage managers?
Results as performance indicators
How can mobile technology manage managers?
Time surveillance - work 24/7 and gender issues
What is “crackberry” ?
work as home
How can managers’ performance be managed?
ICT and Performance Management Systems, and non-technological performance management
What are the techniques of New Public Management?
surveillance, inspection, general management
What is the major tension between expert labour and bureaucracy?
Bureaucratic control and knowledge management
What are the communities of practice?
Using awareness to learn from mistakes
Why has the issue of Knowledge Management become significant?
knowledge workers & economy.
What is driving the need for control of expert labour?
knowledge of intensive work and global competition of product life-cycle & continual innovation.
What does the language of KM reveal?
Managerialist goals
What is the role of technology in KM?
IT specialists - need for info and knowledge
What are the tensions involved in managing experts?
control and creativity.
technology as facilitator
What is the “no-collar” workplace?
creative industries
