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BI 326-Sarah > Chapter 6 > Flashcards

Chapter 6 Flashcards

1
Q

Process Flowcharting

A

Creation of a visual diagram to describe a transformation process

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2
Q

Other names for Process Flowcharting

A

Flow-process charting

Process mapping

Service blueprinting

Value stream mapping

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3
Q

Process Flowcharting Purpose

A

To describe a process visually to find ways of improving the current process.
-Find repetitive operations
-Identify bottlenecks
-Describe directions and distances of flows (people, material and information)
-Reduce waste
Keep component of certifications such as ISO 9000

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4
Q

Process Flow Analysis Might Result in Changes to:

A

Raw materials

Suppliers

Product (output) design

Job design

Processing steps used

Equipment or tools

Management control information

i.e. Anything but customers may be changed!!

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5
Q

Steps in Process Flowchart AnalysisUsing the Systems Approach

A
  1. Select a process to study
  2. Form a team to analyze & improve the system
  3. Specify the boundaries of the transformation
    process
  4. Identify and sequence the operational steps
  5. Identify the performance metrics
  6. Draw the flowchart
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6
Q

Operation

A

a task or work activity

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7
Q

Inspection

A

an inspection of the product for

quantity or quality

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8
Q

Transportation

A

a movement of material from

one point to another

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9
Q

Storage

A

an inventory or storage of materials

awaiting the next operation

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10
Q

Delay

A

a delay in the sequence of operations

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11
Q

Questions to Ask in Process Flow Analysis

A 
Who
What 
When
Where
Why
How
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12
Q

Who

A

is performing the job? Can the operation be redesigned to use less skill or less labor? Can operations be combined to enrich jobs?

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13
Q

What

A

does the customer need?, operations are necessary? Can some operations be eliminated, combined, or simplified?

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14
Q

When

A

is each operation performed? Is there excessive delay or storage? Are some operations creating bottlenecks?

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15
Q

Where

A

is each operation conducted? Can layout be improved?

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16
Q

Why

A

is the operation performed in the present manner? Why is that machine tool used?

17
Q

How

A

is the operation done? Can better methods, procedures, or equipment be used?

18
Q

Additional Questions to Ask in Process Flow Analysis

A 
Flow
Time .
Quantity
Quality
Cost
19
Q

Flow

A

Balanced? Where is the bottleneck? Are all steps necessary? How jumbled is the flow?

20
Q

Time

A

How long to produce one unit? Can it be reduced? Cycle time? Excessive set-up time? Excessive waiting time?

21
Q

Quantity

A

Theoretical production amount? How easy to change? How many units actually produced?

22
Q

Quality

A

Historical defect rate? Which step contributes to defect rate? Where do errors occur?

23
Q

Cost

A

Cost to produce one unit? What are cost buckets for one unit? Can some of the buckets be reduced or eliminated?

24
Q

Other Process Flow Analysis Tools

A 
Assembly Drawing
Assembly Chart
Routing Sheet
Man and Machine Process Chart
Simo Chart
25
Q

Business Process Reengineering (BPR)

A

the fundamental rethinking and radical redesign of business [or organizational] processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed

26
Q

BPR can be thinked of as…

A

“If I were recreating this company today, given what I know and given current technology, what would it look like?”

27
Q

BPR is in contrast to…

A

incremental change or continuous improvement of an existing process.

28
Q

Principles of Business Process Reengineering (BPR)

A

Organize around outcomes

Have the people who do the work, process their own information

Put the decision point where work is performed and build control into the process

Eliminate unnecessary steps in the process

BI 326-Sarah (9 decks)

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