Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Management Exam 2 > Chapter 6 > Flashcards

Chapter 6 Flashcards

(57 cards)

Start Studying
1
Q

What is decision making?

A

it is the cornerstone of planning; the catalyst that drives the planning process; underlies every aspect of setting goals and formulating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is planning?

A

occurs within the an environmental context; is required to guide to achieve goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is unique about planning?

A

all organizations plan, but not in the same fashion; all goals are tied to higher goals and plans

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the purpose of an organizational goal? 1/4

A

provides guidance and a unified direction of the people in the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is the purpose of an organizational goal? 2/4

A

has a strong affect on the quality of other aspects of planning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the purpose of an organizational goal? 3/4

A

to serve as a source of motivation for employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the purpose of an organizational goal? 4/4

A

provide a mechanism for evaluation and control of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the ranks of goals?

A

strategic (top management), tactical (middle management), and operational (bottom managers)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

what is a mission statement?

A

a statement of an organization’s fundamental purpose

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what is a strategic goal?

A

goals set by and for top management of the organization that address broad, general issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

what is a tactical goal?

A

set by and for middle managers, their focus is on how to operationalize actions for strategic goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what is an operational goal?

A

set by and for lower-level managers to address issues associated with tactical goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what are the kinds of organizational goals by area?

A

different functional areas of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

what are the kinds of organizational goals by time frame?

A

long term, intermediate term, or short term time frames and explicit time frames or open-ended

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the layers of the kinds of organizational goals?

A

level, area, and time frame

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

How long is the long-term time frame?

A

5+ years

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How long is the intermediate term time frame?

A

1-5 years

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Who sets the goals in the organization?

A

all of the managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is the managerial responsibility to setting goals?

A

they should set goals that correspond to the manager’s level in the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

How do managers seek multiple goals?

A

optimize

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is optimizing in management?

A

it allows managers to balance and reconcile inconsistent or conflicting goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

When seeking a mid-range goal what can managers do?

A

they can pursue one goal and exclude all others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is the criteria for effective goals?

Study These Flashcards
A

specific and measurable, cover key result areas, challenging but realistic, defined period of time, linked to rewards

24
Q

What are the three kinds of organizational plans?

Study These Flashcards
A

strategic, tactical, and operational

25
What is a strategic plan?
a general plan set by and and for top management that outlines resource allocation, priorities, and action steps to achieve strategic goals
26
What is a tactical plan?
a plan aimed at achieving the tactical goals set by and for middle management
27
what is an operational plan?
short-term focus plans that are set by and for lower-level managers?
28
What are the time frames for planning?
long range, intermediate, and short range
29
what is the time dimension of planning?
planning must provide sufficient time to fulfill the managerial commitments involved
30
What are long range plans?
plans that are covered from a range of 5 years or more
31
what are intermediate plans?
usually cover from 1-5 years and parallel tactical plans
32
what are short range plans
operational action and contingency plans of 1 year or less
33
what is the planning staffs responsibility for planning?
gather information, coordinate planning activities, and take a broader view than individual managers; usually permanent/full time
34
what is a responsibility for the planning task force?
created when the organization wants a special circumstance addressed; temporary
35
what is the responsibility for planning for the board of directors?
establish corporate mission and strategy; may engage in strategic planning
36
What is the responsibility for planning for the CEO?
may serve as the president or board chair; has the major role in planning and implementing the strategy
37
what is the responsibility for planning for the executive committee?
is composed of top executives; meets regularly with the CEO to review strategic plans
38
what is the responsibility for planning of the line management?
it has the formal authority for management of the organization; helps formulate strategy by providing information; responsible for executing plans of the top management
39
what is contingency planning?
the determination of alternative courses of actions to be taken in an intended plan is unexpectedly disrupted or rendered inappropriate; help cope with uncertainty and change
40
what is crisis management?
the set of procedures the organization uses in the event of a disaster or other unexpected calamity; difficult to anticipate
41
What did we learn from the Apollo 13 clip?
contingency- the crew had too much carbon dioxide crisis management- the ground crew was actively figuring out with to do next and how to show them the circumstance was a standard operations plan of a single use plan
42
what are the types of operational plans?
single use and standing
43
what is a single use plan?
single use; not going to happen again
44
what are the components of a single use plan?
program and project
45
what is the program aspect of the single use plan?
much broader than the project; large set of activities
46
what is the project aspect of the single use plan?
less scope of activities for the program; specific activities
47
what is a standing plan?
a plan developed regularly
48
what are the aspects of a standing plan?
policy, standing operating procedure, rules and regulations
49
What is the policy aspect of the standing plan?
the general response to a designed policy or situation
50
what is the standard operating procedure of the standing plan?
a plan outlining steps to be followed in a particular circumstance
51
what is are the rules and regulations aspect of the standing plan?
most narrow, for specific activities being carried out; what happens if you do it or don't
52
What are the barriers to goal setting and planning?
managers must understand the barriers that can disrupt them, managers must also know how to overcome them
53
What are some major barriers to the goal setting and planning process?
inappropriate goals, improper reward system, dynamic and complex environment, reluctance to establish goals, resistance to change, constraints
54
How to overcome barriers of goal setting and planning process
understand the purpose of goals and planning, communication and participation, contingency, revision, and updating, effective reward system
55
What is the management objective (MBO)?
a technique for integrating formal goal setting and planning by giving subordinates a voice and clarifying what they are expected to accomplish
56
What are the strengths (success) of effectiveness of formal goal setting?
improved employee motivation, enhances communication, fosters more objective performance appraisals, focuses attention on appropriate goals and plans, helps identify managerial talent, provides a systematic management philosophy, facilitates control of the organization
57
What are the weaknesses (failure) of effectiveness of formal goal setting?
poor implementation of goal setting, lack on top management support for goal setting, delegation of the goal setting process to lower level, overemphasis on quantitative goals, too much paperwork and record keeping, managerial resistance to goalkeeping

Management Exam 2 (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions