Chapter 6

Question 1

Management

Answer 1

a process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment.

Question 2

Managers

Answer 2

those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, staffing, directing, and controlling the organization’s activities to reach its objectives.

Question 3

Satffing

Answer 3

the hiring of people to carry out the work of the organization.

Question 3

Downsizing

Answer 3

the elimination of a significant number of employees from an organization.

Question 4

Planning

Answer 4

the process of determining the organization’s objectives and deciding how to accomplish them; the first function of management.

Question 5

Mission

Answer 5

the statement of an organization’s fundamental purpose and basic philosophy.

Question 6

Goals

Answer 6

aspirational statements written in general terms that reflect what an organization or individual wants to achieve over the long term.

Question 7

Objectives

Answer 7

measurable benchmarks that can be used to determine the progress of goals.

Question 8

Key Performance Indicators (KPIs)

Answer 8

specific and quantitative metrics that are measured, tracked, and analyzed to measure progress toward objectives.

Question 9

Strategic Plans

Answer 9

those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission.

Question 10

Tatical Plans

Answer 10

short-range plans designed to implement the activities and objectives specified in the strategic plan.

Question 11

Operational Plans

Answer 11

very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan.

Question 12

crisis management (contingency planning)

Answer 12

an element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or airplane crash.

Question 13

Organizing

Answer 13

the structuring of resources and activities to accomplish objectives in an efficient and effective manner.

Question 14

Business Model

Answer 14

how a firm creates, delivers, and is organized to operate and provide value to stakeholders.

Question 15

Directing

Answer 15

motivating and leading employees to achieve organizational objectives.

Question 16

Controlling

Answer 16

the process of evaluating and correcting activities to keep the organization on course.

Question 17

High Level Managers

Answer 17

the president and other top executives of a business, such as the chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO), who have overall responsibility for the organization.

Question 18

Middle Managers

Answer 18

those members of an organization responsible for the tactical planning that implements the general guidelines established by high-level management.

Question 19

Front-line Managers

Answer 19

those who supervise both workers and the daily operations of an organization.

Question 20

Financial Manager

Answer 20

those who focus on obtaining needed funds for the successful operation of an organization and using those funds to further organizational goals.

Question 21

Production and operations managers

Answer 21

those who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace.

Question 22

Human Resource Manager

Answer 22

those who handle the staffing function and deal with employees in a formalized manner.

Question 23

Marketing Managers

Answer 23

those who are responsible for planning, pricing, and promoting products and making them available to customers.

Question 24

IT Manager

Answer 24

those who are responsible for implementing, maintaining, and controlling technology applications in business, such as computer networks.

Question 25

Administrative Managers

Answer 25

those who manage an entire business or a major segment of a business; they are not specialists but coordinate the activities of specialized managers.

Question 26

Technical expertise

Answer 26

the specialized knowledge and training needed to perform jobs that are related to particular areas of management.

Question 27

Conceptual Skilss

Answer 27

the ability to think in abstract terms and to see how parts fit together to form the whole.

Question 28

Analytical Skills

Answer 28

the ability to identify relevant issues, recognize their importance, understand the relationships between them, and perceive the underlying causes of a situation.

Question 29

Human Relations Skills

Answer 29

the ability to deal with people, both inside and outside the organization.

Question 30

Leadership

Answer 30

the ability to influence employees to work toward organizational goals.

Question 31

Autocratic Leaders

Answer 31

leaders that make all of the decisions without input from employees.

Question 32

Democratic Leaders

Answer 32

leaders that involve employees in their decisions.

Question 33

Free-rein Leaders

Answer 33

leaders that let their employees work without much interference.

Question 34

Authentic Leaders

Answer 34

leaders that are passionate about the goals and mission of the company and form long-term relationships with stakeholders.

Question 35

Servant Leaders

Answer 35

leaders that consider the needs of their employees and form strong relationships with stakeholders.

Question 36

Employee Empowerment

Answer 36

when employees are provided with the ability to take on responsibilities and make decisions about their jobs.

Question 37

Brainstorming

Answer 37

a technique in which group members spontaneously suggest ideas to solve a problem.

Question 38

Agenda

Answer 38

a calendar, containing both specific and vague items, that covers short-term goals and long-term objectives.

Question 39

Networking

Answer 39

the building of relationships and sharing of information with colleagues who can help managers achieve the items on their agendas.