Chapter 6

Question 0

Learning

Answer 0

Change in knowledge or skills is acquired through education or experience

Question 1

Training

Answer 1

Knowledge and skills of employees are enhanced

Question 2

Declarative knowledge

Answer 2

Body of knowledge about facts and things

Question 3

Knowledge compliation

Answer 3

Body of knowledge acquired as a result of learning

Question 4

Procedural knowledge

Answer 4

Body of knowledge about how to use information to address issues and solve problems

Question 5

Genera intellectual ability (g)

Answer 5

Most important factor in acquiring declarative knowledge

Question 6

Perceptual speed abilities

Answer 6

Development of basic understanding of how to perform the task, but seeks a more efficient method for accomplishing the task with minimal attentional effort

Question 7

Psychomotor ability

Answer 7

Speed of skill acquistion

Question 8

Proceduralization

Answer 8

Set of conditional action rules: if condition A exists then action B is needed

Question 9

Automacicity

Answer 9

State of rapid performance that requires little cognitive effort

Question 10

Mental models

Answer 10

Knowledge is organized

Question 11

Meta-cognition

Answer 11

Individual’s knowledge of the demands of a task and their own capabilities

Question 12

Computer-based training

Answer 12

Utilizes computer technology i.e. CD-ROM to ensure acquisition of skills and knowledge

Question 13

Program instruction

Answer 13

Most basic computer-based training that provides self-paced learning

Question 14

Intelligent tutoring systems

Answer 14

Sophisticated type of computer-based training that uses artificial intelligence to customize learning to the individual

Question 15

Interactive multimedia training

Answer 15

Computer-based training that combines visual and auditory info to create a realistic but non-threatening enviroment

Question 16

Virtual reality training

Answer 16

Computer based training that uses 3D computer generated imagery

Question 17

Business games

Answer 17

Simulates a business environment with specific objectives to achieve rules for trainees to follows

Question 18

Role playing

Answer 18

Training method directed primarily at enhancing interpersonal skills in which training participants adopt various roles in group excercise

Question 19

Behavior modeling

Answer 19

Method of training that uses imitative learning and reinforcement to modify human behavior

Question 20

Error management

Answer 20

System of training in which employees are encouraged to make errors and learn from their mistakes

Question 21

Management development

Answer 21

Individuals serving in management or leadership positions are trained to better perform the job

Question 22

Melting point conception

Answer 22

Concept of facilitating relationships among people of different cultures based on the relinquishing their individual cultural identities to form new culture (coexisting)

Question 23

Multicultural conception

Answer 23

Concept of facilitating relationships among people of different cultures based on them retaining their individual cultural identities (coexisting)

Question 24

Cultural diversity training

Answer 24

Method of training directed at improving interpersonal sensitivity and awareness of cultural differences among employees

Question 25

Attitude change programs

Answer 25

Focus on awareness of diversity and personal factors that influence our behavior toward others

Question 26

Behavior change approach

Answer 26

Changing organizational policies and individual behaviors that limit employee productivity

Question 27

Expatriate

Answer 27

Person native to one country who serves a period of employment in another country

Question 28

Sexual harassment training

Answer 28

Un Welcomed sexual advances creating an intimidating work environment

Question 29

Quid pro quo sexual harassment

Answer 29

Legal classification of harassment in which specified organizational rewards are offered in exchange for sexual favors

Question 30

Hostile environment sexual harrassment

Answer 30

Legal classification of sexual harassment in which individuals regard conditions in the work place i.e. off colored jokes as offensive

Question 31

Mentoring

Answer 31

Typically an older, more experienced person who offers help to professionally develop a less experienced person

Question 32

Protege

Answer 32

Younger person, less experienced who is helped and developed in job training by a more experienced person

Question 33

Initiation phase

Answer 33

More powerful and professionally recognized mentor looks on the apprentice as a protege

Question 34

Protege phase

Answer 34

Apprentice's work is recognized not for its own merit, but as a by product of the mentor's instruction

Question 35

Breakup stage

Answer 35

Protege goes off on his or her own

Question 36

Lasting friendship phase

Answer 36

Between mentor and protege

Question 37

Frequency

Answer 37

Frequency of meetings between mentor and protege

Question 38

Scope

Answer 38

Addresses breadth of mentoring functions received by protege vs breadth of subjects addressed during mentoring relationship

Question 39

Strength of influence

Answer 39

Degree which the protege is influenced by the mentor

Question 40

Executive coaching

Answer 40

Individualized developmental process for business leaders provided by trained professional i.e. the coach

Question 41

Enhanced skills:

Answer 41

1) Interpersonal skills 2) Communication 3) Leadership skills 4) Self-management

Question 42

Transfer of training

Answer 42

Degree of generalizability of the behaviors learned in training to those behaviors evidenced on the job that enhance performance

Question 43

Reaction criteria

Answer 43

Standard for judging effectiveness of training that refers to the reactions of individuals about the training they recieved

Question 44

Learning crieteria

Answer 44

Standard for judging effectiveness of training that refers to the amount of new knowledge and skills acquired through training

Question 45

Internal criteria

Answer 45

Reaction and learning criteria

Question 46

Behavioral criteria

Answer 46

Standard for judging the effectiveness of training that refers to changes in performance exhibited on the job as a result of training

Question 47

Results criteria

Answer 47

Standard for judging effectiveness of training that refers to the economic value that accrues to the organization as a function of the new behaviors exhibited on the job

Question 48

Alignment

Answer 48

Between organization's culture and training initiatives