Chapter 6 Management and Leadership in Today's Organization

Question 1

Questions

Answer 1

Answers

Question 2

The process of guiding the development, maintenance, and allocation of resources to attain organizational goals is called _______________.

Answer 2

management

Question 3

___________ is using the least amount of resources to accomplish the organization’s goals.

Answer 3

efficiency

Question 4

______________ is the ability to produce the desired result or good.

Answer 4

effectiveness

Question 5

______________ is the process of deciding what needs to be done to achieve organizational objectives, identifying when and how it will be done, and determining who should do it.

Answer 5

planning

Question 6

The process of creating long-range (one to five years), broad goals for the organization and determining what resources will be needed to accomplish those goals is called ___________.

Answer 6

strategic planning

Question 7

An organization’s purpose and reason for existing, its long-term goals, is the organization’s _________.

Answer 7

mission

Question 8

The _____________ is a formal document that states an organization’s purpose and reason for existing and describes its basic philosophy.

Answer 8

mission statement

Question 9

The process of beginning to implement a strategic plan by addressing issues of coordination and allocating resources to different parts of the organization is _____________. It has a shorter time frame (less than one year) and more specific objectives than strategic planning.

Answer 9

tactical planning

Question 10

The process of creating specific standards, methods, policies, and procedures that are used in specific functional areas of the organization are called ____________. They help guide and control the implementation of tactical plans.

Answer 10

operational planning

Question 11

Plans that identify alternative courses of action for very unusual or crisis situations are called ____________. They typically stipulate the chain of command, standard operating procedures, and communication channels the organization will use during an emergency.

Answer 11

contingency plans

Question 12

___________ is the process of coordinating and allocating a firm’s resources in order to carry out its plans.

Answer 12

organizing

Question 13

The highest level of managers, including CEOs, presidents, and vice presidents, who develop strategic plans, are __________ management.

Answer 13

top management

Question 14

Managers who design and carry out tactical plans in specific areas of the company are in __________.

Answer 14

middle management

Question 15

The managers who design and carry out operation plans for the ongoing daily activities of the firm are ___________________ management.

Answer 15

supervisory (first-line) management

Question 16

___________ is the process of guiding and motivating others toward the achievement of organizational goals.

Answer 16

leadership

Question 17

____________ is the ability to influence others to behave in a particular way.

Answer 17

power

Question 18

What type of power is derived from an individual’s position in an organization?

Answer 18

legitimate power

Question 19

What type of power is derived from an individual’s control over rewards?

Answer 19

reward power

Question 20

The power derived from an individual’s ability to threaten negative outcomes is called _______.

Answer 20

coercive power

Question 21

What kind of power is derived from an individual’s extensive knowledge in one or more areas?

Answer 21

expert power

Question 22

What type of power is derived from an individual’s personal charisma and the respect and/or admiration the individual inspires?

Answer 22

referent power

Question 23

The relatively consistent way that individuals in leadership positions attempt to influence the behavior of others is their _________________.

Answer 23

leadership style

Question 24

Directive leaders who prefer to make decisions and solve problems on their own with little input from subordinates are ___________ leaders.

Answer 24

autocratic leaders

Question 25

Leaders who share decision-making with group members and encourage discussion of issues and alternatives (includes democratic, consensual, and consultative styles) are ___________ leaders.

Answer 25

participative leaders

Question 26

Leaders who solicit input from all members of the group and then allow the members to make the final decision through a vote are ___________ leaders.

Answer 26

democratic leaders

Question 27

Leaders who encourage discussion about issues and then require that all parties involved agree to the final decision are ___________ leaders.

Answer 27

consensual leaders

Question 28

Leaders who confer with subordinates before making a decision but who retain the final decision-making authority are _________ leaders.

Answer 28

consultative leaders

Question 29

A leadership style in which the leader turns over all authority and control to subordinates is called _____________________.

Answer 29

free-rein (laissez-faire) leadership

Question 30

Selecting a leadership style based on the maturity and competency level of those who will complete the task is called ______________ leadership.

Answer 30

situational leadership

Question 31

The process of giving employees increased autonomy and discretion to make decisions, as well as control over the resources needed to implement those decisions is called __________.

Answer 31

empowerment

Question 32

The ______________ is a set of attitudes, values, and standards that distinguishes one organization from another.

Answer 32

corporate culture

Question 33

The process of assessing the organization’s progress toward accomplishing its goals, including monitoring the implementation of a plan and correcting deviations from the plan, is called ______________.

Answer 33

controlling

Question 34

A manager’s activities as an information gatherer, an information disseminator, or a spokesperson for the company are what type of managerial roles?

Answer 34

informational roles

Question 35

A manager’s activities as a figurehead, company leader, or liaison are what type of managerial roles?

Answer 35

interpersonal roles

Question 36

A manager’s activities as an entrepreneur, resource allocator, conflict resolver, or negotiator are what type of managerial roles?

Answer 36

decisional roles

Question 37

__________________ are decisions made in response to frequently occurring routine situations.

Answer 37

programmed decisions

Question 38

_____________ are responses to infrequent, unforeseen, or very unusual problems and opportunities where the manager does not have a precedent to follow in decision-making.

Answer 38

nonprogrammed decisions

Question 39

A manager’s specialized areas of knowledge and expertise, as well as the ability to apply that knowledge are called ________________ skills.

Answer 39

technical skills

Question 40

A manager’s interpersonal skills that are used to accomplish goals through the use of human resources is the manager's ______________.

Answer 40

human relations skills

Question 41

A manager with the ability to view the organization as a whole, understand how the various parts are interdependent, and assess how the organization relates to its external environment has ________________.

Answer 41

conceptual skills

Question 42

A manager’s ability to operate in diverse cultural environments is the manager's _______________.

Answer 42

global management skills