Chapter 6 - Part 2 From Slide 41

Question 1

Thamhain and Wilemons ways to have influence on projects

Answer 1

Authority
Assignment
Budget
Promotion
Money
Penalty
Work challenge
Expertise
Friendship

Question 2

Projects are more likely to succeed when pm influence with

Answer 2

expertise
work challenge

Question 3

Projects are more likely to fail when rely on

Answer 3

authority
money
penalty

Question 4

… is the potential ability to influence behavior

Answer 4

Power

Question 5

Types of power

Answer 5

Coercive
Legitimate
Expert
Reward
Referent

Question 6

Covey’s 7 habits to improve effectiveness

Answer 6

Proactive
End in mind
put first things first
think win/win
seek first to understand
synergize
sharpen the sw

Question 7

…. us the matching of certain behaviors of the other person

Answer 7

Mirroring

Question 8

Analysis of leadership effectiveness

Answer 8

1. Define and measure some criteria of org effectiveness
2. Assess leadership style
3. Attempt to correlate org performance with leadership style

Question 9

2 dimensions of management

Answer 9

1. Economic or productivity based - initiating structure
2. Employee condition and morale - consideration

Question 10

Theory L: Laissez-faire

Answer 10

• Uninvolved
• Information passer
• Other people make decisions

Question 11

Theory X: Autocratic leader

Answer 11

• Lacks flexibility
• Controlling and demanding
• Carrot and Stick approach

Question 12

Theory Y: Benevolent leader

Answer 12

• People oriented
• Paternalistic
• Non-competitive

Question 13

Summary of leadership styles

Answer 13

Theory Z is best with productivity and cooperation
Theory Y is low achievement and good people leave
Theory X has job stress and low satisfaction
Theory L has low productivity

Question 14

… Group of people linked in a common purpose

Answer 14

Team

Question 15

Group vs Team

Answer 15

Groups
- Work independently and not towards same goal
- Focus on themselves
- Members are assigned tasks
Team
- Work interdependently and towards same goal
- Members feel a sense of ownership.
- Collaboration

Question 16

Chx of Effective teams

Answer 16

• Have clear goal
• Result driven strucutre
• Competent members
• Unified commitment
• Collaborative climate
• Principal leadership

Question 17

Main goal of team development

Answer 17

Help people work together more effectively to improve project performance

Question 18

Tuchman model of team development

Answer 18

• forming
• storming
• norming
• performing
• adjourning

Question 19

team building activities include

Answer 19

• physical challenges
• psychological preference indicator tools

Question 20

Forming

Answer 20

Exploration of boundaries and positions
Little team progress

Question 21

Storming

Answer 21

Most difficult stage
Arguments and impatience.

Question 22

… most difficult stage for team forming

Answer 22

Storming

Question 23

Norming

Answer 23

Acceptance and Reconciliation
Emotional conflict is reduced
Significant progress

Question 24

Performing

Answer 24

Members learn their role
Open and trusting
Much is accomplished and loyalty is high

Question 25

DISC Profiles

Answer 25

Dominance Influence Steadiness Compliance * Read slides 61-64(images)

Question 26

Project manager must decide

Answer 26

- If changes to project are to be requested - Corrective or preventive actions should be recommended - update are needed to project management plan

Question 27

Tools and Techniques for managing project teams

Answer 27

Observation and conversation Project performance appraisals Interpersonal skills Conflict management

Question 28

Five dysfunctions of teams

Answer 28

- Absence of trust - Fear of conflict - Lack of commitment - Avoidance of accountability - Inattention of results

Question 29

Team build five W

Answer 29

Who Where Why What When

Question 30

Team building 8 common approaches

Answer 30

- Establish urgency and direction - Focus on skills and skills potential - Pay attention to first meetings and action - Set clear rules of behavior - Set and seize upon a few immediate results - Challenge the team with fresh facts and info - Spend time together - Exploit the power of positive feedback, recognition and collective rewards

Question 31

... is a matrix that maps work of the project to people responsible for performing it

Answer 31

Responsibility assignment matrix