Chapter 6- Planning

Question 1

What is the 1st step in the planning process?

Answer 1

Define your objectives

Question 2

Define your objectives

Answer 2

Knowing what you want your results to be

Question 3

What is the 2nd step in the planning process?

Answer 3

Define where you stand

Question 4

Define where you stand

Answer 4

Knowing what weaknesses hold you back and strengths that move you forward.

Question 5

What is the 3rd step in the planning process?

Answer 5

Developing premises for future events.

Question 6

Develop premises for future events

Answer 6

Evaluate and make up scenarios that could happen in the future

Question 7

What is the 4th step in the planning process?

Answer 7

Analyze alternatives and make up a plan

Question 8

Analyze alternatives and make up a plan

Answer 8

List possible alternatives and then pick the one that best achieves your objectives.

Question 9

What is the 5th step in the planning process?

Answer 9

Implement the plan and evaluate your results.

Question 10

Implement the plan and evaluate results

Answer 10

Take action and evaluate your results.

Question 11

1st benefit of planning

Answer 11

Improves focus and flexibility

Question 12

Improve focus and flexibility

Answer 12

Businesses know what’s best for their customers and how to serve them.

Question 13

Improve focus and flexibility #2

Answer 13

Businesses are flexible when they can adapt to certain situations

Question 14

2nd benefit of planning

Answer 14

Improves action oriented

Question 15

Improve action oriented

Answer 15

Stephen convey said instead of planning a lot , we need to focus on the things that really count.

Question 16

Improve action oriented #2

Answer 16

Stephen convey said planning makes result, advantage, priority and change oriented.

Question 17

Result

Answer 17

Having a performance sense of direction

Question 18

Advantage

Answer 18

Using your materials to the best of their advantage

Question 19

Priority

Answer 19

Making sure the most important things get done first

Question 20

Change oriented

Answer 20

Seeing problems before hand so they can be dealt with.

Question 21

3rd benefit of planning

Answer 21

Improves coordination and control

Question 22

Improves coordination and control

Answer 22

If everyone’s plans in the business are coordinated then this will produce better results

Question 23

Improve coordination and control #2

Answer 23

Better plans create better control because you can adjust things as they move along.

Question 24

Why is long term direction important?

Answer 24

Without long term direction people can work hard and achieve nothing

Question 25

Strategic plan

Answer 25

Planning for the organization as whole.

Question 26

Who makes strategic plans?

Answer 26

Senior managers

Question 27

Is a strategic plan meant to be short or long term?

Answer 27

Long term

Question 28

Example of a strategic plan

Answer 28

Skype planned to build their business but then eBay bought it out.

Question 29

Tactical plan

Answer 29

Helps plan part of a strategic plan

Question 30

Operational plan

Answer 30

Plans in an organization that need to be done in the short term

Question 31

Policy

Answer 31

Broad guidelines for making decisions and taking action.

Question 32

Example of policy

Answer 32

Pay increases, promotions and discipline.

Question 33

Procedure

Answer 33

Rule that is to be used for certain situations.

Question 34

Example of a procedure

Answer 34

Under a sexual harassment policy we should know how things should be handled.

Question 35

Zero based budget

Answer 35

Distributes materials as if each budget were brand new

Question 36

Zero based budget funds

Answer 36

No funds are guaranteed

Question 37

Zero based budget cycle

Answer 37

Each new budget cycle should have a new proposal

Question 38

Forecasting

Answer 38

Attempting to predict the future

Question 39

Contingency

Answer 39

Alternatives to take when things go wrong

Question 40

Scenario

Answer 40

Identifies future scenarios and how to deal with them

Question 41

Benchmarking

Answer 41

External and Internal comparisons to improve your business

Question 42

Benchmarking Example

Answer 42

Look at what is working for other business and implementing that into your own business

Question 43

1st Pro of a staff planner

Answer 43

Coordinate and engage plans

Question 44

2nd pro of staff planner

Answer 44

Bring focus and expertise to accomplish tasks

Question 45

Con of staff planners

Answer 45

Lack of communication between staff members and line managers

Question 46

Specific goals

Answer 46

Target key results and outcomes to be accomplished.

Question 47

Measurable

Answer 47

Described so results can be valued without uncertainty

Question 48

Attainable

Answer 48

Realistic and possible to accomplish

Question 49

Referred to

Answer 49

Reminding people of goals to keep them on the task at hand.

Question 50

Timely

Answer 50

Timetables and due dates

Question 51

Hierarchy of objectives

Answer 51

Goals that support each other lower objectives support higher objectives.

Question 52

Improvement objectives in MBO

Answer 52

Intensions for performance improvements

Question 53

Example of improvement objectives in MBO

Answer 53

Reduce quality rejects by 10%

Question 54

Personal development objectives

Answer 54

Intensions for personal growth

Question 55

Example of personal development objectives

Answer 55

Learning the latest version of a computer spreadsheet package

Question 56

What is planning ?

Answer 56

Deciding what you want to accomplish and how you can achieve it.

Question 57

MBO with team leaders and members

Answer 57

Determine objectives

Question 58

#2 MBO with team leaders and members

Answer 58

negotiate between bosses and employees

Question 59

#3 MBO with team leaders and members

Answer 59

Objectives are prioritized and measurable