Chapter 6 pt. 1

Question 1

• Management

Answer 1

is the process of coordinating people and other resources to achieve the goals of an organization.

Question 2

• Four types of resources-

Answer 2

Material Resources- are the tangible, physical resources an organization uses. Human Resources- most important resources. Financial Resources- are the funds an organization uses to meet its obligations to investors and creditors. Informational Resources- external environmental conditions.

Question 3

basic management functions

• Planning-

Answer 3

establishing organizational goals and deciding how to accomplish them.

Question 4

• Organizing

Answer 4

the grouping of resources and activities to accomplish some end result in an efficient and effective manner.

Question 5

• Leading

Answer 5

is the process of influencing people to work toward a common goal.

Question 6

Motivating

Answer 6

• is the process of providing reasons for people to work in the best interests of an organization. Directing combines the two.

Question 7

• Controlling

Answer 7

is the process of evaluating and regulating ongoing activities to ensure that goals are achieved.

Question 8

• Goals

Answer 8

Goals are an end result that an organization is expected to achieve over a one- to ten- year period

Question 9

Objectives

Answer 9

are a specific statement detailing what an organization intends to accomplish over a shorter period of time.

Question 10

• Plan

Answer 10

An outline of the actions by which an organization intends to accomplish its goals and objectives

Question 11

Strategic Plan-

Answer 11

An organization’s broadest plan, developed as a guide for major policy setting and decision making.

Question 12

Operational-

Answer 12

a type of plan designed to implement tactical plans.

Question 13

Contingency (time frame

Answer 13

A plan that outlines alternative courses of action that may be taken if an organization’s other plans are disrupted or become ineffective.

Question 14

• Levels of Management

-top manager

Answer 14

is an upper-level executive who guides and controls the overall fortunes of an organization

Question 15

• Levels of Management

-Middle Manager

Answer 15

a manager who implements the strategy and major policies developed by top management.

Question 16

• Levels of Management

-First-line Manager

Answer 16

a manager who coordinates and supervises the activities of operating employees

Question 17

• Financial Manager

Answer 17

a manager who is primarily responsible for an organization’s financial resources.

Question 18

Operations Manager

Answer 18

a manager who manages the systems that convert resources into goods and services.

Question 19

Marketing Manager

Answer 19

a manager who is responsible for facilitating the exchange of products between an organization and its customers or clients.

Question 20

Human Resources Manager

Answer 20

• a person charged with managing an organization’s human resources programs.

Question 21

Administrative Managers

Answer 21

• a manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership.

Question 22

• Technical Skill

Answer 22

a specific skill needed to accomplish a specialized activity.

Question 23

Conceptual Skill-

Answer 23

the ability to think in abstract terms. Interpersonal skills- the ability to deal effectively with other people

Question 24

Authoritarian leader

Answer 24

one person hold all authority and responsibility; moves top to bottom.

Question 25

. Laissez-faire leader

Answer 25

one who gives authority to employees and allows subordinates to work as they choose with minimum interference; moves horizontally

Question 26

Democratic leader-

Answer 26

one who holds final responsibility but also delegates authority to others, who help determine work assignments; moves up and down.

Question 27

• Decision making

Answer 27

• the act of choosing one alternative from a set of alternatives.

Question 28

• Managerial decision making process

Answer 28

(1) Identifying the problem or opportunity. (2) Generating Alternatives. (3) Selecting an alternative. (4) Implementing and evaluating the solution.

Question 29

• What skills are required for success

Answer 29

Oral communication skills; Written communication skills; Computer skills; Critical-thinking skills