Chapter 7 Flashcards
Organisational structure
The levels of management and divisions of responsibility in an organisation
Chain of command
The route taken by instructions passed down from senior management.
Level of hierarchy
A level of management where people have the same level of responsibility.
Span of control
The number of employees working directly under a manager.
Line managers
Have direct responsibility over people below them in the hierarchy of an organisation.
Staff managers
Specialists who provide support, information and assistance to line managers.
Delegation
Giving subordinates (employees/junior managers) the authority to perform
particular tasks.
Autocratic leadership
Where the manager is in charge of the business, takes all decisions and expects
orders to be followed.
Democratic leadership
All employees are involved in the decision making process.
Laissez-faire leadership
Makes broad objectives known to employees who are then left to make own
decisions and organise the r own work.
Trade union
A group of workers who join together to protect their interests.
Roles of managers
- planning
- organising
- coordinating
- commanding
- controlling
Leadership style depends on
- type of business (creative or supply driven)
- nature of the task
