Chapter 7

Question 1

Chief Learning Officers

Answer 1

A high-ranking manager directly responsible for fostering employee learning and development within the firm.

Question 2

Organization Analysis

Answer 2

Examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.

Question 3

Task Analysis

Answer 3

The process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job.

Question 4

Competency Assessment

Answer 4

Analysis of the sets of skills and knowledge needed for decision-oriented and knowledge-intensive jobs.

Question 5

Person Analysis

Answer 5

Determination of the specific individuals who need training.

Question 6

Instructional Objectives

Answer 6

Desired outcomes of a training program.

Question 7

Behavior Modification

Answer 7

A technique that operates on the principle that behavior that is rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior that is penalized or unrewarded will decrease in frequency.

Question 8

Spot Rewards

Answer 8

Programs that award employees on the spot when they do something particularly well during training or on the job.

Question 9

On-The-Job Training (OJT)

Answer 9

A method by which employees are given hands-on experience with instructions from their supervisor or other trainer.

Question 10

Apprenticeship Training

Answer 10

A system of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work.

Question 11

Cooperative Training

Answer 11

A training program that combines practical on-the-job experience with formal educational classes.

Question 12

E-learning

Answer 12

Learning that takes place via electronic media.

Question 13

Learning Management System (LMS)

Answer 13

Online system that provides a variety of assessment, communication, teaching, and learning opportunities.

Question 14

Just-In-Time Training

Answer 14

Training delivered to trainees when and where they need it to do their jobs, usually via computer or the internet.

Question 15

Behavior Modeling

Answer 15

An approach that demonstrates desired behavior and given trainees the chance to practice and role-play those behaviors and receive feedback.

Question 16

Blended Learning

Answer 16

The use of multiple training methods to achieve optimal learning on the part of trainees.

Question 17

Transfer of Learning

Answer 17

The effective application of principles learned to what is required on the job.

Question 18

Benchmarking

Answer 18

The process of measuring one’s own services and practices against the recognized leaders in order to identify areas for improvement.

Question 19

Orientation

Answer 19

The formal process of familiarizing new employees with the organization, their jobs, and their work units.

Question 20

Onboarding

Answer 20

The process of systematically socializing new employees to help them get “on board” with an organization.

Question 21

Cross-Training

Answer 21

The process of training employees to do multiple jobs within an organization.

Question 22

Chief Ethics Officers

Answer 22

A high-ranking manager directly responsible for fostering the ethical climate within the firm.