chapter 8 & 9 / unit 3

Question 1

operations management

Answer 1

is the area of management responsible for the activities necessary to produce goods and services

Question 2

Conversion

Answer 2

is the process
of changing and improving
resources to create goods
or services

Question 3

Materials processing

Answer 3

is
changing the form of raw
materials for another use

Question 4

Mass production

Answer 4

is the
manufacturing of goods in large
quantities using standard
techniques

Question 5

Production process

Answer 5

is all the activities required to create a product

• Planning
• Purchasing
• Scheduling
• Inventory control
• Quality control

Question 6

• Business purchasing

Answer 6

is the activity of acquiring materials, supplies, or services
necessary to create a product

Question 7

Perpetual inventory-control system

Answer 7

is a method of counting inventory
that always shows the quantity on hand

• Manual perpetual inventory-control system
• Computerized inventory-control system

Question 8

• Periodic inventory-control system

Answer 8

is a method of measuring inventory
that involves taking a physical count of merchandise at regular periods, such as
weekly, monthly, or yearly

Question 9

Just-in-time (JIT) inventory-control system

Answer 9

is a method of managing
inventory that keeps a minimal number of raw materials on hand to meet
production needs

• Advantages: increased efficiency, reduced waste, reduced storage space, and cash
  available for other purposes
• Disadvantage: if production or delivery is not timed correctly, production must be
  shut down

Question 10

Product planning

Answer 10

is the process of deciding which products will be most
strategic for the organization to produce

Question 11

Repositioning

Answer 11

is marketing an existing product in a new way to create a new
opinion or view of the product in the minds of customers to increase sales

• Ex: Baking soda

Question 12

Brand

Answer 12

is a name, term, or design that sets a product or business apart from its
competition

Question 13

• Product design

Answer 13

• Trial run consists of testing a service on a few select customers to make sure that
  everything runs smoothly

Question 14

Test marketing

Answer 14

introduces a new product to a small portion of the target
market to learn how it will sell

Question 15

chapter 9

Question 16

Human resources

Answer 16

are the employees
who work for a business

Question 17

Human resources planning

Answer 17

is creating
strategy to meet employment needs of a
company

Question 18

Human resources management (HRM)

Answer 18

is the process of hiring, training, and
developing employees

Question 19

Recruiting

Answer 19

is a strategy to find qualified people

Question 20

Compensation

Answer 20

is payment to an employee for work performed, including
wages or salaries, incentives, and benefits

Question 21

Competitive wages

Answer 21

are wages that are at least equal to those paid by
similar businesses in the area.

Question 22

Professional development

Answer 22

is education for people who have already
completed their formal schooling and training

Question 23

Incentives

Answer 23

are a type of compensation based on performance; pay for
performance

Question 24

Piecework

Answer 24

is a wage based on a rate per unit of work
completed

Question 25

Diversity

Answer 25

means having representatives from different backgrounds, cultures, or demographics in a group

Question 26

Ergonomics

Answer 26

is a science concerned with designing and arranging things people use so that they can interact efficiently and safely