CHAPTER 8 MKT 365 Flashcards
Reference groups
A group of individuals who have significant relevance for a consumer & who have an impact on the consumer’s evaluations, aspirations, & behavior
Group Influence
Ways in which group members influence attitudes, opinions, & behaviors of others within the group
Group member characteristics
Share common goals & interests ex. mothers against drunk driving
Communicate w/ & influence one another ex. alumni group
Share a set of expectations, rules, & roles ex. volleyball team
View themselves as members of a common social unit ex. military members
Primary Group
Includes members who have freq., direct contact w/ one another
Most influence on their members & social ties very strong
Ex. family unit
Secondary group
Interaction within the group is much less freq. than in a primary group
Ex. professional organizations & social clubs
Brand community: groups of consumers who develop relationships based on shared interests or product usage
Formal group
A group in which a consumer formally becomes a member
Set of stated rules, accepted values, & codes of conduct that members are expected to adhere to
Informal group
Group that has no membership or application requirements, & codes of conduct may be nonexistent
Impact consumer behavior (group influence not as strong as formal groups)
Aspirational group
Group in which a consumer desires to become a member
Appeals to consumer’s ideal self
Consumers freq. emulate the members of aspirational groups & perform behaviors that they believe will lead to formal acceptance into the group
Dissociative group
Group to which a consumer does not want to belong
Type of outgroup
Social power
The ability of an individual/group to alter the actions of others
Referent Power
A consumer admits the qualities of a group & emulates their behavior
Ex. a student joins Encantus & emulates that group’s behaviors
Imitate the behaviors & attitudes of groups as a means of identifying w/ the groupàfitting in
Legitimate Power
Specific agreements are made regarding membership, & the punishment for nonconformity is understood
Ex. neighborhood association has the power to annually increase membership fees
Authority
Expert Power
Groups possess knowledge that members, prospective members, or other consumers seek
Ex. consumers seek out medical info from groups such as the American Dental Association
CB motivation to understand the environment
Reward Power
Groups have the power to reward members for various behaviors
Ex. weight loss club give out prizes for weight loss
Reward for compliance w/ expectations
Reward must be valued
Coercive Power
Groups have the power to sanction group members for breaking rules or failing to follow expectations
Ex. a member of a professional association is excused for breaking a code of conduct
Origins
Members must be aware that the power base exists
Desire to maintain/establish membership in the group in order for the power base to be effective (no value àdeviance)
Informational Influence
The ways in which consumers use the behaviors & attitudes of reference groups as information for making their own decisions
Product/issue related info considered when purchasing g/s
Consumer desire to make informed decisions àReference group perceived as effective source of info
Why word-of-mouth so persuasive
Credibility (expertise)
Utilitarian Influence
When consumers conform to group expectations to receive a reward or avoid punishment
Compliance often leads to valued rewards (acceptance)
Related to reward power
Value-Expressive Influence
The ways in which consumers internalize a group’s values or the extent to which consumers join groups to express their own closely held values & beliefs
Related to referent power
Use group membership as a way to project their own self-image
Self-image is influenced by the group & group membership helps the individual project their desired image
