Chapter 8: Performance Measurement Systems Flashcards
(5 cards)
1
Q
Illustrate the differences between the three generations of the performance management system. Name an example for each
generation.
A
2
Q
How is a Balanced Scorecard structured? Name an example of an indicator for each perspective and list the four items of information
required.
A
3
Q
List five reasons why a Balanced Scorecard is balanced.
A
4
Q
Illustrate the differences between ‘traditional control’ and ‘strategic control’ using four dimensions.
A
5
Q
Name and explain the six building blocks of the strategic control process.
A
