CHAPTER 8 - POSTTEST

Question 1

Concentrating learning into a short period of time.

Answer 1

Massed Practice

Question 2

Distance learn- ing programs in which em- ployees can complete the training at their own pace and at a time of their choosing.

Answer 2

Asynchronous technologies

Question 3

Distance learn- ing programs that require em- ployees to complete the training at the same time and at the same pace although they may be in different physical locations

Answer 3

Synchronous technologies

Question 4

A training technique in which an employee is presented with a videotaped situation and is asked to respond to the situation and then re- ceives feedback based on the response

Answer 4

Interactive video

Question 5

A training method in which employees learn information at their own pace.

Answer 5

Programmed instruction

Question 6

Short for “web seminar,” an interactive training method in which training is transmitted over the Internet.

Answer 6

Webinar

Question 7

A noninteractive training method in which the trainer transmits training infor- mation over the Internet.

Answer 7

Webcast

Question 8

A website in which the host regularly posts commen- taries on a topic that readers can respond to.

Answer 8

Blog

Question 9

A collection of web pages in which users can create web pages on a topic and readers can freely edit those pages.

Answer 9

Wiki

Question 10

A program that au- tomatically distributes e-mail messages to a group of people who have a common interest.

Answer 10

Listserv

Question 11

Learning through watching and imitating the behavior of others.

Answer 11

Modeling

Question 12

A system in which employees are given the opportunity to perform several different jobs in an organization.

Answer 12

Job rotation

Question 13

Teaching employees how to perform tasks traditionally performed by other employees.

Answer 13

Cross-training

Question 14

A training program, usually found in the craft and building trades, in which employees combine formal coursework with formal on-the-job training.

Answer 14

Apprentice training

Question 15

• A formal method of coaching in which excellent employees spend a period of time in the training department learning training techniques and training employees.

Answer 15

Pass-through programs

Question 16

An experienced employee who advises and looks out for a new employee.

Answer 16

Mentor

Question 17

Compensat- ing an employee who partici- pates in a training program designed to increase a particular job-related skill.

Answer 17

Skill-based pay

Question 18

Providing employ- ees with specific information about how well they are per- forming a task or series of tasks.

Answer 18

Feedback

Question 19

Telling employees what they are doing incorrectly in order to improve their performance of a task.

Answer 19

Negative feedback

Question 20

The extent to which behavior learned in training will be performed on the job.

Answer 20

Transfer of training

Question 21

Practicing a task even after it has been mastered in order to retain learning.

Answer 21

Overlearning

Question 22

A measure of job performance or knowledge taken before the implementation of a training program.

Answer 22

Pretest

Question 23

A measure of job performance or knowledge taken after a training program has been completed.

Answer 23

Posttest

Question 24

An extensive method of evaluating the effectiveness of training with the use of pretests, posttests, and control groups.

Answer 24

Solomon - four-groups design

Question 25

A method of evaluating training in which employees are asked their opinions of a training program.

Answer 25

Employee reactions

Question 26

Evaluating the effectiveness of a training program by measuring how much employees learned from it.

Answer 26

Employee learning

Question 27

Measurement of the effective- ness of training by determining the extent to which employees apply the material taught in a training program.

Answer 27

Application of training

Question 28

A method of evaluating the effectiveness of training by determining whether the goals of the training were met.

Answer 28

Business impact

Question 29

The amount of money an organization makes after sub- tracting the cost of training or other interventions.

Answer 29

Return on investment (ROI)