Chapter 9

Question 1

Human resources

Answer 1

The employees who work for a business

Question 2

Human resources department

Answer 2

Oversees human resources within an organization

Question 3

Human resources planning

Answer 3

Creating strategy to meet employment needs of a company

Question 4

Job analysis

Answer 4

A process that identifies the job requirements for a position, employee qualifications, and how success will be evaluated

Question 5

Job description

Answer 5

Defines the position and expectations of a job

Question 6

Compensation

Answer 6

Payment to an employee for work performed, including wages or salaries, incentives, and benefits

Question 7

Competitive wages

Answer 7

Wages that are at least equal to those paid by similar businesses in the area

Question 8

Training

Answer 8

Specific and job-related to prepare new employee for the job

Question 9

Orientation

Answer 9

The overview of the company and operations

Question 10

Professional development

Answer 10

Education for people who have already completed their formal schooling and training

Question 11

Wage

Answer 11

A payment for work calculated hourly, daily, or weekly

Question 12

Salary

Answer 12

Fixed payment for work and is expressed as an annual figure

Question 13

Incentives

Answer 13

A type pf compensation based on performance

Question 14

Bonus

Answer 14

Money added to an employee’s base pay

Question 15

Commission

Answer 15

Income paid as a percentage of sales made by a salesperson

Question 16

Piecework

Answer 16

A wage based on a rate per unit of work completed

Question 17

Benefit

Answer 17

A from of noncash compensation received in addition to a wage or salary, such as medical and dental insurance, sick leave, vacation time, and profit-sharing

Question 18

Performance evaluation

Answer 18

Assess how well employees are performing their jobs

Question 19

Job promotion

Answer 19

The advancement of an employee within a company to a position of greater responsibility

Question 20

Termination

Answer 20

The process of ending the relationship between and employer and an employee

Question 21

Downsizing

Answer 21

A general reduction in the number of employees within a company

Question 22

Labor union

Answer 22

A group of workers united as a single body to protect and advance the rights and interests of its members

Question 23

White-collar worker

Answer 23

One who primarily uses mental abilities and knowledge acquired in higher education

Question 24

Blue-collar worker

Answer 24

One whose job involves physical labor

Question 25

Collective bargaining

Answer 25

The formal negotiation process between management and unions to resolve issues

Question 26

Strike

Answer 26

When a union workers temporarily refuse to work

Question 27

Corporate culture

Answer 27

Describes how the owners and employees of a company think, feel and act as a business

Question 28

Personal leave

Answer 28

A few days each year that employees can use for personal reasons

Question 29

Family leave

Answer 29

Time off work for certain life events

Question 30

Flextime

Answer 30

A policy allowing employees to adjust work

Question 31

Job sharing

Answer 31

An arrangement where two part-time employees handle the responsibilities of a single full-time position