Chapter F08-F10 review Flashcards
1
Q
( T or F ) When taking a test, eliminate incorrect answers by crossing them out.
A
True
2
Q
( T or F ) Look for any answer that fits the question, even if more than one choice may be true on a test.
A
False
3
Q
( T or F ) When taking a test, pay special attention to words such as “and” and “then.”
A
False
4
Q
( T or F ) If two choices are identical on a test, that means that one is probably wrong and the other is probably right.
A
False
5
Q
( T or F ) When taking a test, read the entire question carefully, including all choices.
A
True
6
Q
( T or F ) When taking a test, keep an eye out for the answer of one question being in the stem of another question.
A
True
7
Q
( T or F ) If two choices are close or similar on a test, that means that one of them is probably right.
A
True
8
Q
( T or F ) Do not guess if you do not now the answer on a test.
A
False
9
Q
( T or F ) “All of the above” or similar responses, are rarely the correct choice on a test.
A
False
10
Q
What type of shop has shops across the country, and even abroad, owned by one company?
A
Large national chains
11
Q
What type of shop typically has 5 stations, and up to 40?
A
small independent shops
12
Q
What type of shop has a parent company that makes decisions such as location, decor, and pricing?
A
franchises
13
Q
What type of shop is located in trendy, upscale sections of large cities, luxury hotels, and resorts?
A
high-end shops or day spas
14
Q
What type of shop is often located in busy, low-rent shopping center strips?
A
basic value-priced operations
15
Q
What type of shop allows professionals to advance to specialized service positions?
A
independent chains
16
Q
What type of shop is regulated by complex laws?
A
booth rental establishments
17
Q
What type of shop offers high-priced services and luxurious extras?
A
high-end shops or day spas
18
Q
What type of shop train professionals to work fast, with no frills?`
A
basic value-priced operations
19
Q
What type of shop allows professionals to spend more time in consultation with clients?
A
mid-priced full service
20
Q
What type of shop makes up the majority of shops?
A
small independent shops
21
Q
What type of shop is the least expensive way of owning your own business?
A
booth rental establishment
22
Q
( T or F ) Emphasize transferable skills on your resume.
A
True
23
Q
( T or F ) Keep your resume lengthy and detailed.
A
False
24
Q
( T or F ) Do not include computer skills on your resume.
A
False
25
( T or F ) Make your resume neat.
True
26
( T or F ) Focus on hobbies on a resume.
False
27
( T or F ) Make your resume difficult to read.
False
28
( T or F ) Avoid providing professional references on a resume.
False
29
( T or F ) Include your salary history on your resume.
False
30
( T or F ) Include all contact information on your resume.
True
31
( T or F ) Stress your accomplishments on a resume.
True
32
( T or F ) On your resume, make sure to tell the employer what they want to hear
False
33
( T or F ) When building a resume, use passive verbs.
False
34
( T or F ) Include a cover letter with your resume.
True
35
A general rule of thumb is to not speak for more than _______ minutes at a time during the interview.
2
36
A week after submitting your resume is generally sufficient time to _________.
make a follow-up contact
37
Choosing a salon, spa, or barbershop that _________ will increase your chances of success.
is best to match your skills
38
The first two steps in the process of securing employment are _________.
targeting and observing salons, spas, and barbershops
39
Which is not something that you should plan to bring with you to an interview?
A cover letter (sent when you first apply or submit your resume to a salon)
40
You should be prepared to have all of the following identification at an interview, except:
a) Social security number
b) driver's license
c) birth certificate
d) contact information of former employees
c) birth certificate
41
What questions are illegal to ask in an interview?
"Are you a US citizen?"
"How old are you?"
"What is your native language?"
42
What questions are legal when asked in an interview?
"are you over the age of 18?"
"Are you physically able to perform this job?"
"In which languages are you fluent?"
43
( T or F ) When you become an employee, you will be expected to put the needs of the business and its clients ahead of your own.
True
44
( T or F ) Your coworkers will feel thankful if they are asked to take on your appointments.
False
45
( T or F ) Beauty and wellness school is an unforgiving environment.
False
46
( T or F ) In a job, you are unlikely to do work or perform services that are not your first choice.
False
47
( T or F ) If someone comes to you with tickets for a concert on a day when you are scheduled to work, you should call your manager to tell them you are taking the day off.
False
48
Booth renters:
-handle all money transactions
-are wholly responsible for clientele, supplies, record keeping, maintenance, accounting
49
Independent contractors:
-may (and needs to) renew their status periodically
-should receive form 1099-MISC from the shop owner
49
An employee:
-works on a salary commission, or salary-plus-commission basis
50
Great ways to "give yourself a raise" include all of the following, except ________.
a) retailing more
b) working more hours
c) decreasing service prices
d) spend less money
c) decreasing service prices
51
Being _________ is important when it comes to buying any goods or services.
an informed consumer
52
Personal budgets are ________.
tailored to your needs
53
Who is the best person to get advice from when it comes to managing your finances?
a bank officer
54
A personal budget should include line items in the categories _______ and income.
expenses
55
If you fail report earned income on your annual taxes, what can happen?
You can be fined or even face jail time
56
Complying with tax laws and rules for reporting income is what a(n) ________ beauty professional does.
ethical
57
Which day is a peak workday in most salons, spas, or barbershops?
Sunday
58
Which is one way that not paying taxes or not reporting earned income properly can impact you?
It can reduce the amount Social Security benefits available at retirement.
59
Defaulting on a personal loan can have serious impact on ______,
you credit
60
( T or F ) Ticket upgrading is aka upselling.
True
61
( T or F ) You should test all products available for you to sell so that you know what you're selling.
True
62
( T or F ) Assume clients know nothing about the products you want to sell to them.
True
63
( T or F ) Adapt your approach and sales technique to meet the needs of your client.
True
64
( T or F ) Demonstrating the use of a product does not usually affect the success of your sales pitch.
False
65
( T or F ) Once you have established rapport with the client, emphasize the benefits of the product or service.
False
66
( T or F ) Pushing to close a sale before a client seems ready to make a decision usually results in a sale.
False
67
( T or F ) Being relaxed and friendly in your sales pitch is most effective.
True
68
( T or F ) The first step in selling products or services to the client is to establish rapport with the client and sell yourself!
True
69
( T or F ) It's okay to tell white lies or slightly misrepresent the product or service you are attempting to sell.
False
70
What is a free and easy way to share information about your business, provide information about promotions and sales, and share beauty tIps, tricks, and trends?
a Facebook page for your business
71
_______ is now the preferred mode of communication for many people.
E-mail
72
A reliable beauty professional means what?
giving the client the style they asked for.
73
Getting in touch with a client base you may not previously have had access to can happen by way of ________.
local business referrals
74
When is the best time to think about getting clients back into the salon, spa, or barbershop?
While they are still there
75
The best way to encourage clients to book another appointment is to __________.
talk to them
76
__________ can be used by existing clients to spread the word about your services or business; in return they can receive a discount on their next service appointment.
Business card referrals
77
A card swap is a great ay to utilize _____ for referrals.
local businesses
78
______ is a social media tool that clients can use to post reviews of your services and provide a rating of their overall experience.
Yelp
79
What is a marketing plan?
It outlines research obtained regarding the clients that the business will target
80
What are financial documents?
It includes projected financial statements and historical statements
81
What are supporting documents?
Includes owner's resume, personal financial information, and legal contracts
82
What are business policies?
Ensures all clients and employees are treated fairly
83
What is a mission statement?
Describes key strategic influences of the business
84
What is an organizational plan?
outlines employees and management levels and describe how the business will run
85
What is an executive summary?
Summarizes your plan and states your objectives
86
what is a vision statement?
provides a long-term picture of what the business is to become?
87
What is a franchise?
It requires paying a fee to a firm that is already successful , regardless of profit
88
What is a sole proprietorship?
Individual owner assumes expenses, receives profits, and bears all losses
89
Which business type raises capital by issuing stock certificates or shares
corporations
90
What business type has two or more people assume one another's liability for debts?
partnership
91
Which business type offers the protection of personal assets?
Corporation
92
Which business type offers the advantage of a known name and brand recognition?
Franchise
93
Which business type has trust as one of the requirements?
partnership
94
Which business type has an individual owner that determines policies and has the last say in decision making?
sole proprietorship
95
( T or F ) With a corporation, income tax is limited to the salary that you draw and not the total profits of the business.
True
96
( T or F ) If you like to make your own rules and are responsible enough to meet all the duties and obligations of running a business, a franchise may be the best arrangement for you
False
97
( T or F ) An S corporation is a type of ownership combining several features of corporation and partnership structures.
False
98
( T or F ) One reason for going into a partnership arrangement is to have more capital to invest in a business; another is to have help running your operation.
True
99
It takes most new shops about ______ to begin operating at full capacity.
six months
100
Costs to create even a small salon, spa, or barbershop in an existing space can range from __________ per square foot.
$75-$125
101
If you are opening a high-end business, you may want to plan for more room in the ________.
waiting area
102
_______ should be the primary concern when it comes to a salon, spa, or barbershop's layout.
maximum efficiency
103
( T or F ) If an important client call while you are working with another client, you should take the call.
False
104
( T or F ) In incoming call is often a client's first impression of a business
True
105
( T or F ) A good rule of thumb is to pick up the phone by the second ring
False (4th ring)
106
( T or F ) The majority of beauty business is handled using the internet
False
107
( T or F ) Answering the phone with a smile on your face will be reflected in your voice.
True
108
__________ is/are essential to a profitable beauty business.
retail sales
109
A a successful business owner, your largest expense will be _______.
employee payroll
110
Which employee can serve as a salesperson and customer service representative, as well as perform certain administrative housekeeping tasks?
-Most junior employee
-most senior employee
-HR
-receptionist
receptionist
111
An _________ can help to make clear what is expected of employees in exchange for pay increases.
Employee evaluation
112
Which is not a necessary part of your salon layout/design?
-refrigeration for refreshments
-handicap-accessible facilities and doors
-ample aisle space
-restrooms for clients and employees
refrigeration for refreshments
113
Fixtures, furniture, and equipment should be chose for the salon on cost, ________, utility, and appearance.
durabilty
114
The only way to guarantee a successful and prosperous business to ________.
take excellent care of your clients
115
What is a major difference between large and small salons?
large shops need receptionists, small shops don't necessarily require them
116
Which pertains to the rules and civil rights laws surrounding the hiring and firing of individuals?
EEOC
117
________ is a specialty that covers the management of employees, as well as legality and various personnel policies.
HR
118
an important tip to keep in mind for effective advertising is to _______.
know your clientele
119
what is the best tool for guaranteeing, returning business?
Pre-booked appointments
120
What is the modern version of “word-of-mouth “?
Viral marketing
121
according to the professional beauty Association, all of the following are the top three ways that clients find service providers, except _____.
-Convenience of location
-Google searches
-Recommendations or refer
-advertisements
Google searches
122
_______ is the selling of take-home maintenance products
Retailing
123
an example of _________ is encouraging a client who is booked for a haircut to also get a facial.
Cross promoting
124
Overall, how many visits will a client make in order to become a loyal customer?
At least three
125
which business tool allows you to bridge, previous geographical, or cultural distances and reach of variety of people who may be interested in your services?
Social media
126
______ is the adding on of additional services.
Up selling
127
when utilizing email newsletters and advertisements, make sure to always include a(n) _______.
Unsubscribe link
