Chapter Two Flashcards
(28 cards)
What is formal learning?
Structured learning activities sponsored by the organization, it seems there isn’t enough time for formal learning
What is informal learning?
On the job, in the moment learn as you go
What can an organization do to encourage employees to learn on their own?
Encourage and value learning, facilitate interactions with coworkers and mentors. (learn by observing) Help employees locate sources of information. Reward employees when they document what they have learned.
Employees are taught how to learn not what to learn
if individuals in an organization learn, then the organization becomes a learning organization.
True or False?
False.
Individual learning is necessary but not sufficient to make the organization “learning”
Tacit knowledge could be described as policies and procedures often found in a company’s intranet site and procedures manuals.
True or False?
False.
Explicit.
What must an organization do to become truly competitive and effective with its organizational learning initiatives?
It must make a strategic shift in orientation
Why is the concept of informal learning receiving so much attention from managers?
Because of the speed of change in demographic realities
What 2 benefits can be realized from communities of practice?
Solving problems, and aiding in recruitment
Organizational learning
The process of creating, sharing, defusing, and applying knowledge in organizations
Learning organization
An organization that creates, acquires, organizes, shares, and retains information and knowledge, and uses new information and knowledge to change and modify its behavior in order to achieve its objectives and improve its effectiveness
Learning culture
The attidudes and practices within the organization regarding the importance placed on organizational learning and employee development
Knowledge
The sum of what is known; a body of truths, information, and principals
Explicit knowledge
Those things that you can buy or trade, such as pattents, copy-rights and other forms of intelectual property
Tacit knowledge
Knowledge that is learned from experience and insight, and has been defined as intuition, know how, little tricks, and judgement
Intelectual capital
An organizations knowledge, experience, relationships, process discoveries, inovations, market presence, and community influence
Human capital
The knowledge, skills, and abilities of employees
Renewal capital
Intelectual property which consists of patents, licenses, copy-rights, and marketable innovations including products, services, and technologies
Strucural capital
Formal systems and informal relationships that allow employees to communicate, solve problems, and make decisions
Relationship capital
An organizations relationships with suppliers, customers, and compettitors that influence how they do business
Customer capital
The value of an organizations relationships with its customers
Knowledge management
The creation, collection, storage, distribution, and application of compiled “know what” and “know how”
Mental models
Deeply ingrained assumptions, generalizations, or images that influence how we would understand the world and how we would take action
Knowledge sharing
Providing task information and know how to help and collaborate with others, to solve problems, develop new ideas, or implement policies or procedures
Knowledge hiding
An international attempt by an employee to withhold or conceal knowledge that has been requested by another employee
