Chapter Two: Pillars Of Emotional Intelligent Leadership

Question 1

Who first popularized EQ in 1990?

Answer 1

Dr. Peter Solovey and Dr. John Mayer

Question 2

Who is attributed for so much of how we understand EQ today because of their best seller, Emotional Intelligence?

Answer 2

Dr. Daniel Goleman

Question 3

Which institute defines EQ as the ability to: Recognize, understand and manage our own emotions; recognize, understand and influence the emotions of others?

Answer 3

The Institute for Health and Human Potential

Question 4

What does Conners define as the FIRST STEPS toward becoming an emotionally intelligent leader is understanding the components?

1) Self-awareness
2) motivation
3)
4) social skill

Answer 4

3) empathy

Question 5

What does emotional intelligence begin with?

Self-awareness- which is the art of understanding ourselves and using that knowledge to ____, learn and improve

Answer 5

grow

Question 6

What does self-awareness do at its best?

Gives us a heightened sense of ________, belief in self, and commitment to knowing what our potential is so we can elevate ourselves to perform at that level

Answer 6

self-confidence

Question 7

What does Goleman note in an essay titled “How Self-Awareness Impacts Your Work”

Answer 7

Emotional self-awareness is a leadership competency that shows up in model after model

Question 8

What is the most difficult pillar of emotional intelligence to master

Answer 8

Self-awareness. Because it is challenging to truly know ourselves and understand our motivations

Question 9

What are FIVE ELEMENTS in the game plan powered by self-awareness

Answer 9

Your: values, passion, purpose, mission, and goals.

Question 10

What is defined as the bedrock from which you make decisions and balance priorities

Answer 10

Your values; which serve as a constant in the changing world.

Question 11

What helps you execute in the “red zone”

Answer 11

Your passions

Question 12

Who popularized the idea of your why?

Answer 12

Simon Sinek

Question 13

What allows you to act intentionally?

Answer 13

Your “why” or your purpose

Question 14

What should be aligned with your purpose?

Answer 14

Your mission

Question 15

What is the opposite of acting impulsively to do things that won’t actually help us

Answer 15

Self-awareness

Question 16

What grounds us and helps us understand what we need to do, when we need to do it, and how that process will help us to achieve what we want

Answer 16

Discipline

Question 17

What 2 popular evaluations help you recognize your strengths and determine areas for improvement

Answer 17

CliftonStrengths assessment

DISC

Question 18

What questions does Conners say get to the core of who you are currently as a leader

Answer 18

What do I do best?

What am I most passionate about?

What thoughts come to mind when I think of the way others perceive me?

What are the three most important things to blame in my current role?

What is my most significant achievement?

Do I live with regret in my career-wise when I dream of the best-case scenario?

Question 19

What is a SWOT analysis?

Answer 19

An analysis of; strengths, weaknesses, opportunities and threats

Question 20

What is the Terrific Trio?

Answer 20

It’s 15 minute turbocharge into your morning and evening routine

1) mediate, 5 minutes

2) Affirmations and gratitude, 5 minutes

3) play-by-play, 5 minutes

Question 21

What lies at the intersection of self-management and regulation?

Answer 21

Holding yourself accountable to commitment, adapting to the range of positive and negative emotions, and learning how publicly and private manage your emotional in a healthy way

Question 22

What is the cornerstone of emotional intelligence that allows you to honor the plans that you’ve set forth for your day, knowing when to shift course and analyze changing information and emotional?

Answer 22

Adaptability

Question 23

What does Mary Callahan Erdoes, the CEO of JP Morgan Asset and Wealth Management emphasize the importance of?

Answer 23

Calendar management in making her day more efficient

Question 24

What do great leaders incorporate into their routines that allow them to meet all FOUR HUMAN needs?

Answer 24

Emotional, mental, spiritual, and physical

Question 25

What CEO of YouTube said “I think it’s really important to take time off. And I’ve also found that sometimes you get really good insights by taking time off, too”

Answer 25

Susan Wojcicki

Question 26

What are the most common POSITIVE emotions?

Answer 26

Joy, gratitude, serenity, interest, hope, pride, amusement, inspiration, awe and love

Question 27

What are the most common NEGATIVE emotions

Answer 27

Anger, annoyance, frustration, disappointment, fear, despair, guilt, discouragement, anxiety, and envy

Question 28

SMART criteria include: S- Specific M- Measurable A- Achievable R- Relevant T-

Answer 28

T- Time bound

Question 29

SMART criteria include: S- Specific M- Measurable A- R- Relevant T- Time-Bound

Answer 29

Achievable

Question 30

SMART criteria include: S- Specific M- A- Achievable R- Relevant T-

Answer 30

Measurable Time bound

Question 31

Dr. Travis Bradberry shows as much: TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that __________ is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs.

Answer 31

Emotional intelligence

Question 32

The National Council on Measurement in Education calculates IQ in this Way: "Historically, a score [is] obtained by dividing a person's mental age score, obtained by administrating an intelligence test, by the person's chronological age, both expressed in terms of ____ and ____. The result is divided by 100 to obtain score.

Answer 32

years and months

Question 33

It true that more intelligent people will rise higher to innate smarts, they may not have the _____ to stick there. Hard work, discipline, confidence, and commitment go a long way.

Answer 33

key ingredients

Question 34

The author described emotional intelligence as the not-so-secret ____ holding everything together as you navigate your forward.

Answer 34

glue

Question 35

Daniel Golemon defines _______ as "a passion for work that goes beyond money and statues.

Answer 35

motivation

Question 36

In basketball, they say that every team "___________". This means that every team gets some momentum going and plays well in spurts for certain parts of a game.

Answer 36

"makes a run"

Question 37

Celebrating success gives us a booster of the necessary value of ________.

Answer 37

Enthusiasm

Question 38

Vision Board should include: List _____ attributes of that future person. Next, find 3 to 5 images that light the fire inside of you and inspire you to be the person you want to be. Refer back to them once a day. Use them to insure and motivate you on good and bad days.

Answer 38

5 to 10

Question 39

Vision Board should include: List 5 to 10 attributes of that future person. Next, find _____images that light the fire inside of you and inspire you to be the person you want to be. Refer back to them once a day. Use them to insure and motivate you on good and bad days.

Answer 39

3 to 5

Question 40

________ and inspired leadership, with a vision of your goals, is the best kind.

Answer 40

Motivated

Question 41

For the Benefit of others: Use to help frame the why and what behind your motivation to help your team succeed Focus on two motivating factors: 1) helping them be successful for the organization and produce ________ 2) Helping them be successful for themselves to attain their personal/professional goals

Answer 41

Shared goals

Question 42

"People don't care how much you know until they know how much you care"

Answer 42

President Theodore Roosevelt

Question 43

Is "the capacity to understand or feel what another person is experiencing from within their frame of reference, i.e., the capacity to place oneself in another's position

Answer 43

empathy

Question 44

for empathy to be possible you need to focus, _____, and connect on an emotional level.

Answer 44

listen

Question 45

As journalist and author __________ says, “Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place.”

Answer 45

Daniel H. Pink

Question 46

Herb Kelleher “The business of business is _______”

Answer 46

People

Question 47

What are the three types of Empathy, as identified by Daniel Goleman? A) B) Compassionate C) Emotional

Answer 47

A) cognitive

Question 48

What are the three types of Empathy, as identified by Daniel Goleman? A) Cognitive B) C) Emotional

Answer 48

B) Compassionate

Question 49

What are the three types of Empathy, as identified by Daniel Goleman? A) Cognitive B) Compassionate C)

Answer 49

Emotional

Question 50

Daniel Goleman identifies three types of Empathy: 1) ________, which is about perspective-taking, meaning that we take the time to understand how someone else feels

Answer 50

Cognitive

Question 51

Daniel Goleman identifies three types of Empathy: 2) ___________ which stirs emotion inside of us and promotes a desire to want to help others

Answer 51

Compassionate

Question 52

Daniel Goleman identifies three types of Empathy: 3) __________, which is when you actually take on and absorb the emotions of someone else and experience them for yourself

Answer 52

Emotional

Question 53

Additional Notes fro chapter 2: Self- Awareness Self awareness involves understanding the past and present. Here are a few questions that get to the core of who you are currently as a leader. 1) What do I do ______? 2) What am I most passionate about? 3) What thoughts come to mind when I think of the way others perceive me? 4) What are the three most important things to me in my current role? 5) What is my most significant achievement? 6) Do I live with regret in my career? If so, why? 7) Where do I see myself career-wise when I dream of the best-case scenario?

Answer 53

best

Question 54

___________ is defined as “a philosophy and set of practices that enriches the lives of individuals, builds better organizations, and ultimately creates a more just and caring world.”This concept was first written about by Robert K. Greenleaf in 1970, yet its popularity has increased significantly in organizations in the past 15 years. Connors, Christopher D.. Emotional Intelligence for the Modern Leader: A Guide to Cultivating Effective Leadership and Organizations (p. 43). Rockridge Press. Kindle Edition.

Answer 54

Servant leadership

Question 55

Empathy: Assessment: Ask 5-10 people you know, respect and count on to give objective feedback. 1) How well do I listen? 2) Do I take the time to understand others’ positions? 3) Do you feel I have ______ in others’ personal and professional development? 4) Do I listen without trying to fix the problem? 5) Am I sensitive, compassionate, and caring toward the people I lead?

Answer 55

invested

Question 56

Social Skills: Your ability to _______ the people around you leads to the best relationships and opportunities of your life. (p. 46).

Answer 56

influence

Question 57

Social Skills: Social skill is the composite of several core components of emotional intelligence. When 1) self-awareness, 2) empathy, 3) motivation, and 4) self-management coalesce, we have the confidence and assuredness to influence and engage others in an _______ way. (p. 46)

Answer 57

impactful

Question 58

Social Skill: Our ability to form deep, _________ with people separates us as leaders. (p. 46).

Answer 58

lasting connections

Question 59

Social Skill: Former surgeon general of the United States, Dr. __________, a man who dedicated his life to the medical care of thousands of patients, realized while serving his country that emotional wellness should be at the forefront of our nation’s health needs. (p. 47).

Answer 59

Dr. Vivek Murthy

Question 60

Social Skill: Dee Poku-Spalding is an example of a _________ who built a thriving membership platform for female leaders. She is the CEO and co-founder of WIE (Women Inspiration and Enterprise), and has connected female leaders with the tools they need to become more successful. (p. 48).

Answer 60

Charismatic leader

Question 61

Social Skill: Dee Poku-Spalding In her words: “I’m very efficient when it comes to socializing. I have criteria I use to decide what I’m going to do . . . The first is, Am I going to meet people there who will be helpful for what I’m trying to do? The second is, Am I seeing people who are really meaningful for me?” She continues, “I used to take no and rejection very seriously and personally, so the first mantra is: ‘No just means there’s a ________ coming.’ (p. 48).

Answer 61

better yes

Question 62

Social Skill Exercise: Set up a monthly lunchtime “social hour” for your division or department. 1) Start with a funny ice breaker - Humor always helps 2) the goal is to get people to start sharing free flowing ideas.

Answer 62

*Try to have someone new direct the group every time.

Question 63

Takeaways: Your best motivation comes from _____ and is charged with passion and a positive outlook that believes in the accomplishment of your goals. (p. 52).

Answer 63

within